Spa Front Desk & Client Concierge

Serenity Esthetics; West Des Moines (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

Serenity Esthetics in West Des Moines, IA seeks a Front Desk Client Coordinator to deliver friendly, professional service at the first point of contact. You will manage scheduling, check-in/check-out, and client records while supporting daily operations with a proactive, team-oriented approach.

Ideal candidates have strong communication, multitasking, and organizational skills, with a focus on confidentiality and accuracy in a fast-paced spa environment.

Qualifications

• Front desk or customer service experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask and stay organized in a busy environment.
• Attention to detail and confidentiality when handling client information.

Responsibilities

• Welcome clients and visitors with a friendly, professional demeanor.
• Manage incoming calls, schedule appointments, confirmations, and inquiries.
• Coordinate client check-in/check-out and maintain accurate records.
• Process payments and assist with routine transactions.
• Communicate with estheticians to coordinate daily schedules.
• Respond to client questions professionally and maintain a clean reception area.
• Support daily administrative tasks and identify scheduling issues proactively.
• Collaborate with the team to ensure a smooth, efficient operation.

Skills

Customer service

Communication

Multitasking

Detail-oriented

Organization

Tools

Appointment scheduling software

Phone systems

Job description

Serenity Esthetics in West Des Moines, IA seeks a Front Desk Client Coordinator to deliver friendly, professional service at the first point of contact. You will manage scheduling, check-in/check-out, and client records while supporting daily operations with a proactive, team-oriented approach.

Ideal candidates have strong communication, multitasking, and organizational skills, with a focus on confidentiality and accuracy in a fast-paced spa environment.