Spa Front Desk & Client Concierge (Full/Part-Time)

Serenity Esthetics; Grandville (MI); Sur place; USD 19 000 - 25 000; Plein temps

Avantages offerts par ce poste

Collaborative culture

Employee discounts

Flexible schedules

Résumé du poste

Serenity Esthetics in Grandville, Michigan seeks a Front Desk Client Coordinator to greet clients, manage appointments, and keep the reception area welcoming and organized.

You will handle check-ins, payments, and records while coordinating with estheticians and supporting a busy spa with a friendly, professional demeanor.

Ideal candidates have strong communication, multitasking abilities, and comfort with scheduling software in a client-focused environment.

Qualifications

• Experience in front desk, reception, hospitality, spa, salon, or customer service preferred.
• Warm, professional communication in person and on the phone.
• Able to multitask, prioritize, and stay organized in a busy environment.
• Comfortable with computers, scheduling software, and phone systems.
• Strong attention to detail and follow-through.
• Handles sensitive client information with confidentiality.
• Positive, adaptable attitude and willingness to learn new systems.

Responsabilités

• Welcome clients and visitors with a friendly, professional first impression.
• Answer phone calls and manage appointment scheduling, confirmations, and inquiries.
• Handle client check-in and check-out accurately and smoothly.
• Maintain accurate client records and contact information.
• Process payments and routine transactions.
• Coordinate with estheticians and team members to keep the daily schedule on track.
• Respond to client questions and concerns with patience and sound judgment.
• Keep the reception area clean, organized, and presentable.
• Spot scheduling or service issues early and help resolve them.

Connaissances

Front desk / reception

Customer service

Multitasking

Scheduling software

Phone systems

Attention to detail

Confidentiality

Positive attitude

Outils

Scheduling software

Description du poste

Serenity Esthetics in Grandville, Michigan seeks a Front Desk Client Coordinator to greet clients, manage appointments, and keep the reception area welcoming and organized.

You will handle check-ins, payments, and records while coordinating with estheticians and supporting a busy spa with a friendly, professional demeanor.

Ideal candidates have strong communication, multitasking abilities, and comfort with scheduling software in a client-focused environment.