Lead Front Desk & Client Experience Coordinator

Obstetrics & Gynecology Specialists; Davenport (IA); On-site; USD 19,000 - 25,000; Full time

Job summary

Revive at The Group Medical Spa in Davenport, IA, is seeking a Lead Client Coordinator to oversee front desk operations and deliver an exceptional client experience. The role combines hands-on front desk duties with leadership, training, and coordination of daily workflows, EMR management, and administrative projects to support the Medical Spa Manager and the broader team.

Ideal candidates bring friendly, detail-oriented service, strong organizational skills, and the ability to multitask across

Qualifications

• High school diploma or GED.
• Experience in customer service, front desk operations, administrative coordination in spa/medical office settings.
• Strong leadership, communication, and interpersonal skills.
• Excellent organization, attention to detail, and time-management abilities.
• Ability to multitask, prioritize responsibilities, and follow through on tasks.
• Comfortable learning EMR systems, scheduling software, Microsoft Word, Excel.
• Ability to support and guide team members while maintaining a positive, collaborative work environment.
• Dependable, proactive, and able to work independently on administrative assignments.
• Strong problem-solving skills and ability to escalate issues.
• Commitment to consistent procedures, accurate documentation, and excellent client service.

Responsibilities

• Greet clients with friendly, professional service.
• Answer phones; assist with appointments, services, products.
• Check in/out clients; maintain invoices and records.
• Schedule/confirm appointments; respond to inquiries.
• Coordinate daily front desk operations for accuracy and consistency.
• Assist with front desk scheduling, shift coverage, and workflow.
• Support Client Coordinators; reinforce procedures and standards.
• Train and orient new front desk team members.
• Monitor front desk KPIs with Medical Spa Manager.
• Review EMRs for missing forms and documentation.
• Complete admin chart reviews and coordinate follow-ups.
• Maintain EMR processes, templates, workflows.
• Prepare reports, trackers, checklists, and operational docs.
• Support the Medical Spa Manager with projects and improvements.
• Develop knowledge of Revive's treatments to educate clients and support product sales.
• Maintain a clean, organized reception and retail area.
• Assist with inventory, stocking, merchandising, events, promotions.
• Resolve client questions; escalate as needed.
• Collaborate with providers and management for seamless client experience.
• Maintain client confidentiality and uphold policies and standards.

Skills

Customer service

Front desk operations

Administrative coordination

Spa industry knowledge

Medical office experience

Education

High school diploma or GED

Tools

EMR systems

Scheduling software

Microsoft Word

Excel

Job description

Revive at The Group Medical Spa in Davenport, IA, is seeking a Lead Client Coordinator to oversee front desk operations and deliver an exceptional client experience. The role combines hands-on front desk duties with leadership, training, and coordination of daily workflows, EMR management, and administrative projects to support the Medical Spa Manager and the broader team.

Ideal candidates bring friendly, detail-oriented service, strong organizational skills, and the ability to multitask across