Front Desk Client Coordinator

Serenity Esthetics; Des Moines (IA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Employee discounts on products and/or

Flexible schedules

Collaborative team environment

Job summary

Serenity Esthetics in Des Moines, IA is seeking a Front Desk Client Coordinator to serve as the welcoming first point of contact and keep a busy spa running smoothly. The role blends customer service, scheduling, and teamwork to ensure a positive client experience.

As part of a collaborative team, you will greet clients, answer calls, schedule appointments, handle check-in/check-out and payments, maintain accurate client records, and coordinate with estheticians to align daily schedules.

Qualifications

• Front desk, hospitality, retail, or customer service experience preferred.
• Friendly, organized, and comfortable with computers and phones.
• Able to multitask and stay calm in a busy environment.
• Handles client information with confidentiality.

Responsibilities

• Greet clients and answer phone calls.
• Schedule and confirm appointments.
• Handle check-in, check-out, and payments.
• Keep client records accurate and the reception area tidy.
• Coordinate with estheticians to keep the daily schedule on track.
• Answer client questions with patience and professionalism.

Job description

Serenity Esthetics is hiring a Front Desk Client Coordinator in Des Moines, Iowa.

Be the welcoming first point of contact for every client and keep a busy spa running smoothly. This role combines customer service, scheduling, and teamwork.

Why You'll Love Working Here

• Collaborative, team-oriented environment
• Employee discounts on products and services
• Full-time and part-time schedules

Key Responsibilities

• Greet clients and answer phone calls.
• Schedule and confirm appointments.
• Handle check-in, check-out, and payments.
• Keep client records accurate and the reception area tidy.
• Coordinate with estheticians to keep the daily schedule on track.
• Answer client questions with patience and professionalism.

Qualifications

• Front desk, hospitality, retail, or customer service experience preferred.
• Friendly, organized, and comfortable with computers and phones.
• Able to multitask and stay calm in a busy environment.
• Handles client information with confidentiality.

Schedule & Availability

Full-time and part-time. Shifts generally fall between 8:30 AM and 8:00 PM. Rotating Sunday availability may be required. Candidates should be comfortable working in a client-focused environment with varying appointment volumes. Specific schedules and availability expectations will be discussed during the hiring process.