Spa Front Desk Agent - Guest Care & Scheduling

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Omni Homestead Resort & Spa in Hot Springs, VA is seeking a Spa Front Desk Agent to deliver exceptional hospitality in the Spa Reception and Retail area. You will introduce and schedule spa services and coordinate guest communications by phone or email with guests, members, and staff to maximize satisfaction and revenue.

Greet guests, manage billing and POS for spa services and retail, schedule appointments, assist with inventory, and maintain a welcoming, organized spa area.

Qualifications

• Ability to stand for the entire scheduled shift.
• Flexible hours including nights, weekends, and holidays.
• Warm, engaging, and personalized service.
• Maintain high personal hygiene and professional appearance.
• Capable of handling stressful hotel operations with composure.

Responsibilities

• Greet and welcome all guests entering the Spa.
• Handle billing and point-of-sale for spa services and retail.
• Maintain scheduling of guest and staff appointments for efficiency.
• Assist with scheduled retail inventory.
• Maintain orderly, clean, and presentable Spa Reception and Retail areas.
• Provide personal attention to ensure a pleasant visit for each guest.
• Be the go-to source of information on spa services and procedures.

Skills

Customer service

Hospitality

Scheduling

Retail knowledge

Job description

The Omni Homestead Resort & Spa in Hot Springs, VA is seeking a Spa Front Desk Agent to deliver exceptional hospitality in the Spa Reception and Retail area. You will introduce and schedule spa services and coordinate guest communications by phone or email with guests, members, and staff to maximize satisfaction and revenue.

Greet guests, manage billing and POS for spa services and retail, schedule appointments, assist with inventory, and maintain a welcoming, organized spa area.