Spa Desk Agent PT

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 28,000 - 40,000; Full time

Job summary

The Omni Homestead Resort & Spa in Hot Springs, VA is seeking a Spa Front Desk Agent to deliver exceptional hospitality in the Spa Reception and Retail area. You will introduce and schedule spa services and coordinate guest communications by phone or email with guests, members, and staff to maximize satisfaction and revenue.

Greet guests, manage billing and POS for spa services and retail, schedule appointments, assist with inventory, and maintain a welcoming, organized spa area.

Qualifications

• Ability to stand for the entire scheduled shift.
• Flexible hours including nights, weekends, and holidays.
• Warm, engaging, and personalized service.
• Maintain high personal hygiene and professional appearance.
• Capable of handling stressful hotel operations with composure.

Responsibilities

• Greet and welcome all guests entering the Spa.
• Handle billing and point-of-sale for spa services and retail.
• Maintain scheduling of guest and staff appointments for efficiency.
• Assist with scheduled retail inventory.
• Maintain orderly, clean, and presentable Spa Reception and Retail areas.
• Provide personal attention to ensure a pleasant visit for each guest.
• Be the go-to source of information on spa services and procedures.

Skills

Customer service

Hospitality

Scheduling

Retail knowledge

Job description

The Omni Homestead Resort & Spa has been delighting vacationers - including 24 U.S. Presidents - for over 250 years. A recently completed $170 million dollar renovation restored the historic character to this Allegheny Mountain resort in Virginia. We are a four-season resort that boasts superb restaurant dining experiences, championship golf, spa, winter sports and numerous other activities ideal for families and corporate outings. The Omni Homestead Resort & Spa's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Homestead Resort & Spa may be your perfect match.

Overview:

The Spa Front Desk Agent ensures a high standard of service and hospitality in the Spa Reception and Retail area. Successfully introduces and schedules Spa services and operations through direct contact, either in person or by phone/email with Resort, or local guests, members, and staff to maximize member/guest satisfaction and revenue.

Responsibilities:

• Greet and welcome all guests coming into the Spa.
• Handle all the billing and point-of-sale functions for spa services and retail sales.
• Maintain a sense of order and efficiency for Spa operation via proper scheduling of guest and staff appointments.
• Assist with scheduled retail inventory.
• Maintain the orderliness, cleanliness and presentation of the Spa Reception and Retail.
• Provide personal attention and ensure a pleasant visit for each guest.
• Be the initial and complete source of information regarding everything that is available in the Spa and all procedures to ensure guest comfort.
• Attend all required department trainings and meetings.
• Perform any other duties required by management.

Qualifications:

• Ability to stand for the entire scheduled shift.
• Must be willing to work flexible hours as needed during busy times and high-profile events, including nights, weekends, and holidays.
• Must be passionate about providing warm, engaging, and personalized service.
• Must meet standards of appearance and always maintain a high level of personal hygiene.
• Must possess the ability to handle stressful and busy hotel operations. Ability to always maintain a positive and professional demeanor and composure.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.