Housekeeping Office Coordinator — Guest Communications & Dispatch

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 35,000 - 52,000; Full time

Job summary

Omni Homestead Resort & Spa in Hot Springs, Virginia, seeks a Housekeeping Office Coordinator to manage daily housekeeping office operations and staff work assignments. The role requires strong communication, organized dispatch, and coordination with front desk and maintenance teams to ensure guest satisfaction.

Ideal candidates will be fluent in English, possess computer skills, and have prior coordinator/phone-handling experience.

Qualifications

• Must be able to read, write, and communicate in fluent English.
• Must have computer skills.
• Previous experience as a coordinator and/or answering phones strongly preferred.
• Bi-lingual in Spanish preferred.
• Must be 21 years of age and have a valid driver’s license.
• Must be willing to take drug screening.

Responsibilities

• Open and close housekeeping department daily.
• Dispatch all calls to appropriate discipline.
• Communicate effectively with all departments, including engineering.
• Update Synergy requests.
• Respond to all phone calls/requests from guests and other departments.
• Monitor computer system.
• Maintain clear and efficient communication with the front desk.
• Maintain cleanliness and organization in department.
• Walk the floors and inspect guest rooms.

Skills

Fluent English

Computer skills

Spanish language

Coordination experience

Job description

Omni Homestead Resort & Spa in Hot Springs, Virginia, seeks a Housekeeping Office Coordinator to manage daily housekeeping office operations and staff work assignments. The role requires strong communication, organized dispatch, and coordination with front desk and maintenance teams to ensure guest satisfaction.

Ideal candidates will be fluent in English, possess computer skills, and have prior coordinator/phone-handling experience.