Warm Springs Pools Attendant: Guest Services & Operations

Omni Hotels & Resorts; Hot Springs (VA); On-site; USD 32,000 - 52,000; Full time

Job summary

The Omni Homestead Resort & Spa invites friendly, motivated individuals to join our guest services team at our historic Virginia resort. You will check guests in and out, provide orientation, and help guests plan daily activities beyond the pool areas and dining options.

You will also handle scheduling, ensure accurate cash handling, and communicate resort information and events. A high school diploma and professional communication are expected, with a flexible schedule including weekends and

Qualifications

• Customer service experience is preferred.
• Proficient with Microsoft Office.
• Able to communicate effectively in a professional business environment.
• Ability to stand for 7 hours per day.
• Ability to lift, carry, push, pull 30 lbs.

Responsibilities

• Check guests in and out and provide guest orientation.
• Schedule appointments according to Moments of Service.
• Handle cash transactions.
• Open and close Warm Springs Pools areas.
• Know resort offerings and share daily events and hours with guests.
• Educate guests about history and mineral properties of Warm Springs Pools.
• Maintain clean, safe environments per Omni standards.
• Restock bathrooms and supply areas as needed.
• Adhere to Omni Personal Appearance Standard.
• Perform other clerical duties as needed.

Skills

Customer service

Communication

Flexibility

Physical stamina

Education

High school diploma

Tools

Microsoft Office

Job description

The Omni Homestead Resort & Spa invites friendly, motivated individuals to join our guest services team at our historic Virginia resort. You will check guests in and out, provide orientation, and help guests plan daily activities beyond the pool areas and dining options.

You will also handle scheduling, ensure accurate cash handling, and communicate resort information and events. A high school diploma and professional communication are expected, with a flexible schedule including weekends and