Spa Experience Lead & Guest Concierge

Rebel Hotel Company; Santa Barbara (CA); On-site; USD 36,000 - 52,000; Full time

Job summary

Rebel Hotel Company in Santa Barbara is seeking a Spa Receptionist to warmly welcome guests, book services, and process payments. You will act as the spa quarterback, coordinating therapists and informing guests about services and amenities. Tour the spa and boutique as needed and promote spa services and hotel activities.

The role requires strong customer service, the ability to use Book4Time, and collaboration with other departments to ensure a seamless guest experience.

Responsibilities

• Serve as the first point of contact to our guests in the spa reception and/or boutique with a warm and professional demeanor.
• Perform general duties for the spa and boutique areas that include but are not limited to answering phone calls, responding to email inquiries, taking and leaving messages, and scheduling spa and wellness activities.
• Knowledgeable the spa menu and be able to speak in depth about services performed, products used and the amenities of the spa facility.
• Learn all spa products and retail products and be able to answer product-related questions from guests.
• Provide tours of the spa & boutique facilities as needed.
• Promote spa services & hotel activities by responding to guest inquiries and/or directs to appropriate sources of information.
• Proficient in general computer skills and with Book4Time.
• Responsible for point of sale transactions in an accurate and efficient manner.
• Adhere to all cash handling policies and procedures.
• Monitor and maintain desk and surrounding guest areas for cleanliness and restocking amenities.
• Responsible for re-displaying, organizing, and handling high value retail items with care.
• Assist in accurate and thorough monthly inventory counts as directed by spa management.
• Remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive interactions.
• Focus on the guest needs remaining calm and courteous. Think clearly, quickly and make concise decisions.
• Demonstrates the ability to integrate feedback and is curious about learning new information.
• Ensure security and confidentiality of guest and hotel information.
• Work cohesively with other departments and co-workers as part of a team.
• Use utilities and resources in a responsible manner to control wastage.
• Communicate relevant information to the department, your line manager and across departments, as appropriate.
• Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
• Attend learning and development courses and complete eLearning modules, as required.
• This job description is intended to illustrate the main duties and responsibilities of the job. It is not to be regarded as exhaustive. Other tasks and responsibilities of a broadly comparable nature may be added on a temporary or permanent basis, as appropriate.

Job description

Rebel Hotel Company in Santa Barbara is seeking a Spa Receptionist to warmly welcome guests, book services, and process payments. You will act as the spa quarterback, coordinating therapists and informing guests about services and amenities. Tour the spa and boutique as needed and promote spa services and hotel activities.

The role requires strong customer service, the ability to use Book4Time, and collaboration with other departments to ensure a seamless guest experience.