Spa Experience Concierge & Scheduling Specialist

Terranea Resorts; Rancho Palos Verdes (CA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

Disability benefits

401(k) with match

Paid time off

Employee assistance program

Job summary

Terranea Resorts in Rancho Palos Verdes, CA seeks a Spa Receptionist to greet guests, schedule spa and salon appointments, check in guests for treatments, and process payments, while delivering exceptional service.

You will answer emails, assist guests with needs, maintain the waiting area, and provide information on spa services and policies. This is a fast-paced, guest-focused role requiring top-notch customer service.

Qualifications

• Must have high school education or equivalent.
• Must speak, comprehend, read, and write English.
• Previous hospitality experience preferred.
• Forbes knowledge preferred.

Responsibilities

• Greet guests and schedule spa and salon appointments.
• Check in guests for treatments and process payments.
• Answer emails and assist guests with needs; maintain waiting area.
• Answer calls and direct to spa staff; provide information on services and policies.
• Perform duties safely and maintain cleanliness of work area.

Skills

Customer service

Communication skills

Professional appearance

Ability to work under pressure

Hospitality experience optional

Education

High School diploma or equivalent

Tools

Spa Soft

Job description

Terranea Resorts in Rancho Palos Verdes, CA seeks a Spa Receptionist to greet guests, schedule spa and salon appointments, check in guests for treatments, and process payments, while delivering exceptional service.

You will answer emails, assist guests with needs, maintain the waiting area, and provide information on spa services and policies. This is a fast-paced, guest-focused role requiring top-notch customer service.