Day Spa Receptionist- Spa Experience Required

SPA BY THE SEA at 96707; Kapolei (HI); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Employee discounts

Discounts on products and services

Competitive hourly pay

Energetic resort-spa environment

Job summary

Spa by the Sea in Kapolei, Hawaii seeks a polished Spa Receptionist / Concierge who is friendly, assertive, and tech-savvy to manage guest interactions and scheduling in a busy spa setting.

You are the first impression our guests receive, answer calls, book appointments, process payments, and help therapists run a productive schedule while maintaining guest satisfaction and confidentiality.

Qualifications

• Spa reception/front-desk experience required.
• 2+ years of customer-service experience preferred.
• Cash handling standards enforced.
• Privacy and confidentiality for guests mandatory.
• Strong computer and technology skills.
• Ability to learn scheduling and mobile apps.
• Excellent verbal and written communication.
• Strong multitasking and organizational abilities.
• Dependable, punctual, and accountable.
• Able to work independently and in a team.
• Professional appearance and demeanor.

Responsibilities

• Warmly greet and acknowledge every guest entering the spa/gym area.
• Answer incoming telephone calls promptly and professionally.
• Schedule, confirm, modify, and manage guest appointments.
• Check guests in and out and accurately process payments.
• Learn and confidently use our Booker scheduling and point-of-sale system.
• Recommend appropriate services, upgrades, and experience-enhancing add-ons.
• Communicate effectively with massage therapists, estheticians, management, and other staff.
• Assist with laundry and maintain treatment-support supplies as required.
• Help maintain a clean, organized, polished, and inviting spa environment.
• Attend to guest needs throughout their visit.
• Maintain accurate guest and transaction records.
• Multitask effectively while remaining friendly and composed.
• Work independently and recognize what needs attention without requiring constant direction.

Skills

Customer service

Multitasking

Communication

Professional appearance

Dependable and punctual

Teamwork

Sales of services

Independent work

Confidentiality

Laundry duties

Tools

Booker

POS system

Job description

Spa Receptionist / Concierge

Benefits:

• Employee discounts

Benefits & Perks

• Competitive hourly pay
• Fun, energetic resort-spa environment
• Discounts on products and services
• Independent work with meaningful responsibility

Job Summary

Spa by the Sea is seeking a polished, confident, customer-focused Spa Receptionist / Concierge who is friendly, assertive, technologically capable, and comfortable working independently in a busy spa environment.

You are the first impression our guests receive and an important part of the experience they remember.

The ideal candidate naturally acknowledges every guest with a smile and warm welcome, confidently answers the telephone while assisting guests in person, manages appointments accurately, and remains composed when several things need attention at once.

This is not simply a front-desk position. Our massage therapists and estheticians depend upon the receptionist to help keep their schedules productive and the spa running efficiently. Every unanswered telephone call can represent a missed appointment and lost income for both the spa and its service providers.

You should be comfortable answering and placing calls on hold professionally while completing an in-person guest interaction, rather than allowing incoming calls to go unanswered.

You will also help identify opportunities to enhance the guest experience by recommending appropriate spa services, esthetician services, upgrades, and add-ons.

We're looking for someone who can learn software quickly, communicate clearly, use apps and scheduling technology confidently, solve routine problems independently, and understand the importance of accuracy when handling appointments and payments.

Responsibilities

• Warmly greet and acknowledge every guest entering the spa/gym area
• Answer incoming telephone calls promptly and professionally
• Schedule, confirm, modify, and manage guest appointments
• Check guests in and out and accurately process payments
• Learn and confidently use our Booker scheduling and point-of-sale system
• Recommend appropriate services, upgrades, and experience-enhancing add-ons
• Communicate effectively with massage therapists, estheticians, management, and other staff
• Assist with laundry and maintain treatment-support supplies as required
• Help maintain a clean, organized, polished, and inviting spa environment
• Attend to guest needs throughout their visit
• Maintain accurate guest and transaction records
• Multitask effectively while remaining friendly and composed
• Work independently and recognize what needs attention without requiring constant direction

Qualifications

• Previous spa reception/front-desk experience required
• Okay with doing 3-4 loads of laundry per shift daily
• CASH HANDLING standards are strictly enforced
• Privacy and security for all of our guests is a must. FULL CONFIDENTIALITY
• Two or more years of customer-service experience preferred
• Strong computer and technology skills
• Comfortable learning scheduling, point-of-sale, and mobile applications
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities
• Professional appearance and demeanor
• Dependable, punctual, and accountable
• Positive attitude and strong work ethic
• Comfortable recommending and selling services and upgrades
• Able to work independently while contributing to a team environment

The right person for this position understands that exceptional spa service begins before the treatment ever starts. You help create the atmosphere, keep the schedule moving, support our service providers, and make every guest feel welcomed and cared for from the moment they arrive.