Spa Guest Experience Specialist

CoralTree Hospitality Group; California, Northern (MO, KY); Hybrid; USD 25,000 - 28,000; Full time

Benefits offered by this job

Ski pass discount

F&B discounts

Spa discounts

Ski gear rentals

Medical, dental, vision

401(k) match

Paid time off

Job summary

CoralTree Hospitality Group's Everline Resort & Spa in California is seeking a friendly Spa receptionist to greet guests, book appointments and escort guests to treatment areas. You will share information about spa services, treatments, and products to enhance the guest experience.

In this role, you will support a welcoming atmosphere, handle payment transactions, and ensure accurate guest records while collaborating with the spa team to deliver a relaxing, pampered visit for every guest.

Qualifications

• Must be detail oriented with excellent communication skills.
• Previous spa/salon experience preferred.
• Customer service and cash handling experience required.
• Certifications or education in the field are a plus.

Responsibilities

• Answer phones in a friendly, courteous manner; schedule appointments and take notes.
• Process payments before or after spa/salon treatments.
• Maintain a professional, clean image of spa and facilities.
• Relay guest information, allergies, and requests to the service provider.

Skills

Attention to detail

Communication skills

Customer service

Cash handling

Job description

CoralTree Hospitality Group's Everline Resort & Spa in California is seeking a friendly Spa receptionist to greet guests, book appointments and escort guests to treatment areas. You will share information about spa services, treatments, and products to enhance the guest experience.

In this role, you will support a welcoming atmosphere, handle payment transactions, and ensure accurate guest records while collaborating with the spa team to deliver a relaxing, pampered visit for every guest.