Spa Desk Concierge - 5-Star Guest Experience

The Maybourne Beverly Hills; Beverly Hills (CA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Company Matched Health Savings Plan

Flexible Spending Account

Paid Holidays

Paid Time Off

Employee Assistance Program

Parking

Colleague Meals

Employee Recognition Programs

Company Matched 401(k) Plan

Colleague Referral Incentive Program

Job summary

The Maybourne Beverly Hills is seeking an exceptional Spa Desk Agent to join our Spa team. You will handle reception, reservations, guest check-ins, and retail sales, ensuring a 5-star spa experience from start to finish.

You will also assist with maintaining relaxation areas, support daily spa operations, and help deliver exceptional guest experiences in a warm, professional environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years spa front desk experience.
• Excellent English communication, reading and writing.
• Proactive, organized, and able to handle multiple tasks.
• Professional appearance and sales orientation.

Responsibilities

• Greet and assist spa guests; manage reservations and check-ins.
• Provide 5-star service and accurate information on spa services.
• Assist with gift certificate sales and guest concerns.
• Support retail operations including restocking and inventory.
• Maintain spa cleanliness and prepare relaxation areas.
• Collaborate with spa providers to ensure team efficiency.

Skills

Spa front desk experience

Customer service

Communication

Organization

Conflict resolution

Education

High school diploma

Job description

The Maybourne Beverly Hills is seeking an exceptional Spa Desk Agent to join our Spa team. You will handle reception, reservations, guest check-ins, and retail sales, ensuring a 5-star spa experience from start to finish.

You will also assist with maintaining relaxation areas, support daily spa operations, and help deliver exceptional guest experiences in a warm, professional environment.