Spa Customer Service Manager - Growth, Leadership & Perks

Hand & Stone Massage and Facial Spa; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Employee appreciation

Health Insurance available for Full‑{1

Job summary

Hand and Stone Massage and Facial Spa in South Florida is seeking a Customer Service Manager to lead the reception team, drive membership and product sales, and ensure exceptional client experiences across our spa locations.

The role requires management experience in spa/hospitality and strong leadership, communication, and organization. We offer health, vision, dental, retirement plans, and perks like complimentary monthly massage or facial.

Qualifications

• Min 1 year management experience in the Spa/Hospitality/Retail/ Fitness Industry.
• Goal/Detail Oriented.
• Energetic, Enthusiastic and Caring Personality.
• Sales Experience is REQUIRED.
• Leadership, Training and Motivational Skills.
• Evening and Weekend Shifts Required.
• Strong Computer, Written and Verbal Communication Skills.

Responsibilities

• Overall Oversight and Management of Reception Team.
• Achieve Membership, Service, and Product Sales Targets.
• Development, Training, and Accountability for Reception Staff.
• Training and Motivating Sales Team.
• Reception and Orientation of Clients.
• Client Reservation Management.
• Overall Responsibility for Clients Experience in the Spa.
• Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance.

Skills

Management experience

Detail oriented

Sales experience

Leadership skills

Written & verbal communication

Job description

Hand and Stone Massage and Facial Spa in South Florida is seeking a Customer Service Manager to lead the reception team, drive membership and product sales, and ensure exceptional client experiences across our spa locations.

The role requires management experience in spa/hospitality and strong leadership, communication, and organization. We offer health, vision, dental, retirement plans, and perks like complimentary monthly massage or facial.