Customer Service Manager

Hand & Stone Massage and Facial Spa; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Training & development

Vision insurance

401(k)

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Employee appreciation

Health Insurance available for Full‑{1

Job summary

Hand and Stone Massage and Facial Spa in South Florida is seeking a Customer Service Manager to lead the reception team, drive membership and product sales, and ensure exceptional client experiences across our spa locations.

The role requires management experience in spa/hospitality and strong leadership, communication, and organization. We offer health, vision, dental, retirement plans, and perks like complimentary monthly massage or facial.

Qualifications

• Min 1 year management experience in the Spa/Hospitality/Retail/ Fitness Industry.
• Goal/Detail Oriented.
• Energetic, Enthusiastic and Caring Personality.
• Sales Experience is REQUIRED.
• Leadership, Training and Motivational Skills.
• Evening and Weekend Shifts Required.
• Strong Computer, Written and Verbal Communication Skills.

Responsibilities

• Overall Oversight and Management of Reception Team.
• Achieve Membership, Service, and Product Sales Targets.
• Development, Training, and Accountability for Reception Staff.
• Training and Motivating Sales Team.
• Reception and Orientation of Clients.
• Client Reservation Management.
• Overall Responsibility for Clients Experience in the Spa.
• Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance.

Skills

Management experience

Detail oriented

Sales experience

Leadership skills

Written & verbal communication

Job description

Benefits:

• Health insurance
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

SEEKING QUALIFIED CANDIDATES FOR HAND AND STONE MASSAGE AND FACIAL SPA CUSTOMER SERVICE MANAGER POSITION

Benefits/Perks

• Employee Appreciation
• Health Insurance available for Full-Time Employee
• Dental, Vision, Life & Accident Insurance
• 401k retirement plan
• Complimentary monthly massage or facial your choice
• Additional employee massages, facials and retail products at a reduced cost

QUALIFIED CANDIDATES SHOULD POSSESS THE FOLLOWING SKILLS

• Min 1 year Management Experience in the Spa/Hospitality/Retail/ Fitness Industry
• Goal/Detail Oriented
• Energetic, Enthusiastic and Caring Personality
• Sales Experience is REQUIRED
• Leadership, Training and Motivational Skills
• Evening and Weekend Shifts Required
• Strong Computer, Written and Verbal Communication Skills

JOB RESPONSIBILITIES INCLUDE

• Overall Oversight and Management of Reception Team
• Achieve Membership, Service, and Product Sales Targets
• Development, Training, and Accountability for Reception Staff
• Training and Motivating Sales Team
• Reception and Orientation of Clients
• Client Reservation Management
• Overall Responsibility for Clients Experience in the Spa
• Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance

Hand and Stone is a leading player in the Spa Industry with over 300 locations across the county. We are rapidly growing in the S. Florida market with new locations coming soon in Broward County. Hand and Stone Massage and Facial Spa provide professional Massages, Facials, and Hair Removal Services. We offer an affordable way for our clients to RELAX, RESTORE and REFRESH in our BEAUTIFUL SPAS.

COME GROW WITH US!

Job Type: Full-time