Spa Growth & Membership Director

Hand & Stone Massage and Facial Spa; Fort Lauderdale (FL); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Relocation bonus

Training & development

Wellness resources

401(k)

401(k) matching

Performance bonus

Employee discounts

Flexible schedule

Job summary

Hand & Stone Massage and Facial Spa is seeking a Spa Sales Manager to lead membership growth and retail sales across Broward County locations. The role requires managing a sales-driven team, coaching front desk staff, and driving adoption of service, retail, and gift card sales.

The position emphasizes data-driven decision making, evening/weekend availability, and a strong focus on membership metrics. Compensation includes base salary with uncapped monthly bonuses and a path for advancement.

Qualifications

• 3+ years of management experience in a sales-driven business.
• Membership-based business experience — Hand & Stone or Massage Envy strongly preferred; spa, fitness, wellness, or salon also considered.
• You have personally owned a conversion or membership number and can tell us what it was.
• Experience leading a team of 25–40+.
• Comfortable in reports and spreadsheets; you make decisions from data, not from feel.
• Strong coaching, accountability, and conflict-resolution skills.
• Bilingual English/Spanish preferred.
• Zenoti experience a strong plus.
• Available evenings, weekends, peak periods, and some holidays.

Responsibilities

• Lead membership and sales efforts to grow revenue and memberships.
• Outbound calling to prospects, missed calls, leads, and lapsed guests.
• Coach front desk on consultations, objections, and closing.
• Drive retention, reduce cancellations, and grow net membership.
• Sell services, retail, enhancements, packages, and gift cards.
• Set daily, weekly, and monthly goals and track progress.

Skills

Membership sales

Team leadership

Coaching

Data-driven

Communication

Bilingual English/Spanish

Tools

Zenoti

Job description

Hand & Stone Massage and Facial Spa is seeking a Spa Sales Manager to lead membership growth and retail sales across Broward County locations. The role requires managing a sales-driven team, coaching front desk staff, and driving adoption of service, retail, and gift card sales.

The position emphasizes data-driven decision making, evening/weekend availability, and a strong focus on membership metrics. Compensation includes base salary with uncapped monthly bonuses and a path for advancement.