Customer Service Manager

Hand and Stone Massage and Facial Spa, Inc.; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Training & Development

Vision Insurance

401(k)

Performance Bonus

Competitive Salary

Dental Insurance

Flexible Schedule

Employee Appreciation

Full-Time Health Insurance

Life & Accident Insurance

Complimentary Monthly Massage

Discounted Massages & Facials

Job summary

Hand & Stone Franchise Corp is seeking a qualified Customer Service Manager for its spa in South Florida. The role oversees the reception team, drives membership, service, and product sales, and leads training and motivation of staff.

Evening and weekend shifts are required, with emphasis on guest experience and teamwork. Join a growing spa brand offering health and vision insurance, a 401(k), and an employee appreciation culture.

Qualifications

• Min 1 year Management Experience in the Spa/Hospitality/Retail/ Fitness Industry
• Goal/Detail Oriented
• Energetic, Enthusiastic and Caring Personality
• Sales Experience is REQUIRED
• Leadership, Training and Motivational Skills
• Evening and Weekend Shifts Required
• Strong Computer, Written and Verbal Communication Skills

Responsibilities

• Overall Oversight and Management of Reception Team
• Achieve Membership, Service, and Product Sales Targets
• Development, Training, and Accountability for Reception Staff
• Training and Motivating Sales Team
• Reception and Orientation of Clients
• Client Reservation Management
• Overall Responsibility for Clients Experience in the Spa
• Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance

Skills

Management Experience

Sales Experience

Leadership

Training

Motivational Skills

Evening Shifts

Weekend Shifts

Communication Skills

Written Communication

Verbal Communication

Computer Skills

Job description

Benefits:

• Health insurance
• Training & development
• Vision insurance
• 401(k)
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule

SEEKING QUALIFIED CANDIDATES FOR HAND AND STONE MASSAGE AND FACIAL SPA CUSTOMER SERVICE MANAGER POSITION

Benefits/Perks

• Employee Appreciation
• Health Insurance available for Full-Time Employee
• Dental, Vision, Life & Accident Insurance
• 401k retirement plan
• Complimentary monthly massage or facial your choice
• Additional employee massages, facials and retail products at a reduced cost

QUALIFIED CANDIDATES SHOULD POSSESS THE FOLLOWING SKILLS

• Min 1 year Management Experience in the Spa/Hospitality/Retail/ Fitness Industry
• Goal/Detail Oriented
• Energetic, Enthusiastic and Caring Personality
• Sales Experience is REQUIRED
• Leadership, Training and Motivational Skills
• Evening and Weekend Shifts Required
• Strong Computer, Written and Verbal Communication Skills

JOB RESPONSIBILITIES INCLUDE

• Overall Oversight and Management of Reception Team
• Achieve Membership, Service, and Product Sales Targets
• Development, Training, and Accountability for Reception Staff
• Training and Motivating Sales Team
• Reception and Orientation of Clients
• Client Reservation Management
• Overall Responsibility for Clients Experience in the Spa
• Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance

Hand and Stone is a leading player in the Spa Industry with over 300 locations across the county. We are rapidly growing in the S. Florida market with new locations coming soon in Broward County. Hand and Stone Massage and Facial Spa provide professional Massages, Facials, and Hair Removal Services. We offer an affordable way for our clients to RELAX, RESTORE and REFRESH in our BEAUTIFUL SPAS.

COME GROW WITH US!

Job Type: Full-time