Spa Customer Experience & Sales Manager

Hand & Stone Franchise Corp; Florida; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Training & Development

Vision Insurance

401(k)

Performance Bonus

Competitive Salary

Dental Insurance

Flexible Schedule

Employee Appreciation

Full-Time Health Insurance

Life & Accident Insurance

Complimentary Monthly Massage

Discounted Massages & Facials

Job summary

Hand & Stone Franchise Corp is seeking a qualified Customer Service Manager for its spa in South Florida. The role oversees the reception team, drives membership, service, and product sales, and leads training and motivation of staff.

Evening and weekend shifts are required, with emphasis on guest experience and teamwork. Join a growing spa brand offering health and vision insurance, a 401(k), and an employee appreciation culture.

Qualifications

• Min 1 year Management Experience in the Spa/Hospitality/Retail/ Fitness Industry
• Goal/Detail Oriented
• Energetic, Enthusiastic and Caring Personality
• Sales Experience is REQUIRED
• Leadership, Training and Motivational Skills
• Evening and Weekend Shifts Required
• Strong Computer, Written and Verbal Communication Skills

Responsibilities

• Overall Oversight and Management of Reception Team
• Achieve Membership, Service, and Product Sales Targets
• Development, Training, and Accountability for Reception Staff
• Training and Motivating Sales Team
• Reception and Orientation of Clients
• Client Reservation Management
• Overall Responsibility for Clients Experience in the Spa
• Collaboration with Lead Massage Therapist and Lead Esthetician to maximize performance

Skills

Management Experience

Sales Experience

Leadership

Training

Motivational Skills

Evening Shifts

Weekend Shifts

Communication Skills

Written Communication

Verbal Communication

Computer Skills

Job description

Hand & Stone Franchise Corp is seeking a qualified Customer Service Manager for its spa in South Florida. The role oversees the reception team, drives membership, service, and product sales, and leads training and motivation of staff.

Evening and weekend shifts are required, with emphasis on guest experience and teamwork. Join a growing spa brand offering health and vision insurance, a 401(k), and an employee appreciation culture.