Spa Sales Director: Membership Growth & Team Leadership

Hand & Stone Massage and Facial Spa; Miami (FL); Vor Ort; USD 52.000 - 55.000; Vollzeit

Benefits dieser Stelle

Free uniforms

Paid time off

Wellness resources

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Employee discounts

Opportunity for advancement

Zusammenfassung

Hand & Stone Massage and Facial Spa is seeking a Spa Director to drive sales performance and team development across our Doral and West Kendall locations.

This hands-on leadership role focuses on membership growth, lead conversion, client retention, revenue generation, and building a high-performing team. You will collaborate with location Managers and travel between sites as needed to meet business goals.

Qualifikationen

• 3+ years of management or leadership experience in a sales-driven environment.
• Proven success in sales, membership sales, customer retention, or revenue growth.
• Experience coaching and motivating a sales team.
• Strong communication, relationship-building, and closing skills.

Aufgaben

• Drive membership sales, revenue growth, lead conversion, rebooking, and client retention across both locations.
• Coordinate with managers to set sales goals and hold teams accountable for achieving performance targets.
• Coach front desk teams on sales, closing techniques, objection handling, and client engagement.
• Personally engage with clients and prospective members to support sales and conversion.
• Follow up with leads and develop strategies to convert new guests into loyal members.
• Drive membership reactivation, upgrades, service enhancements, retail sales, and referrals.
• Review sales and performance metrics and create action plans to improve results.
• Build a positive, energetic, and accountable sales culture.
• Support recruiting, onboarding, training, and employee development.
• Ensure an exceptional client experience and help resolve client concerns when needed.
• Support local marketing, community outreach, and business development initiatives.
• Travel between the Doral and West Kendall locations as business needs require.

Kenntnisse

Sales leadership

Customer retention

Team coaching

Closing skills

Communication

Jobbeschreibung

Hand & Stone Massage and Facial Spa is seeking a Spa Director to drive sales performance and team development across our Doral and West Kendall locations.

This hands-on leadership role focuses on membership growth, lead conversion, client retention, revenue generation, and building a high-performing team. You will collaborate with location Managers and travel between sites as needed to meet business goals.