Spa Coordinator

Pacific Hospitality Group; Austin (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading company in the hospitality sector is seeking a Spa Coordinator to manage guest services and operations within their spa facilities. The role involves greeting guests, scheduling appointments, and ensuring a smooth experience in the spa and fitness areas. Ideal candidates will have strong customer service skills and knowledge of spa amenities, contributing to guest satisfaction and operational efficiency.

Qualifications

• Knowledge of all Spa and Salon services and amenities.
• Ability to coordinate guest services and appointments.
• Strong communication skills for guest interaction.

Responsibilities

• Coordinate and schedule services for spa and fitness facilities.
• Greet guests and provide information about amenities.
• Assist with communication in the Spa and Salon areas.

Skills

Customer Service

Communication

Knowledge of Spa Services

Job description

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Job Description

What You Will Accomplish

• Responsible for all facets of guest movement throughout the Spa. Coordinates and schedules all types of use and services for the spa, salon, fitness center, recreation areas, and other related spa facilities.
• Greets guests, guides them around facilities, schedules appointments, processes payments, and provides information about amenities.
• Assist with overall communication in the Spa, Salon, recreation, and Fitness areas.

What You Will Bring

• Receives and responds to inquiries regarding spa services and amenities.
• Maintains current knowledge of all Spa and Salon services including treatments, spa amenities, staff abilities, fitness classes, hours of operations, spa retail, etc.
• Takes messages for guests and staff and delivers in a timely manner.
• Promotes additional treatments to ensure guest satisfaction and increase profitability.
• Conducts tours of the Spa facility if needed.
• Answers questions about amenities found throughout the property.

Great If you have

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Restaurants