Spa Coordinator (Part Time)

EOS Hospitality; Austin (TX); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Spa Coordinator to enhance guest experiences at a premier spa destination. This role is crucial for creating lasting impressions and ensuring guests' needs are met from arrival to departure. As a Spa Coordinator, you will greet and register guests, manage bookings, and assist in promoting spa services. The ideal candidate will possess exceptional communication skills, a detail-oriented approach, and a passion for customer service. Join a dynamic team dedicated to providing exemplary service and be part of an environment where your contributions will make a significant impact on guest satisfaction.

Qualifications

• At least one year of customer service experience required.
• Ability to work independently and within a team.

Responsibilities

• Greet and register guests upon their arrival at the Spa.
• Schedule spa services and maintain accurate guest file information.
• Promote additional spa services and maintain a clean work area.

Skills

Exceptional communication skills

Listening skills

People skills

Detail-oriented

Ability to multi-task

Education

High school diploma or GED

Tools

Computerized spa system

Job description

A Spa Coordinator is one of the most valuable assets to the success of our business. Since our company is built on our reputation and client’s word of mouth, it is vital to our success that we provide exemplary service to all guests upon arrival to the Lake House Spa and make a lasting impression on their farewell. Spa Coordinators must ensure all guest’s needs are satisfied to solidify their decision to return to the Spa.

ESSENTIAL FUNCTIONS:

1. Greets and registers guests upon their arrival at the Spa
2. Ensures the accuracy of guest file information
3. Schedule spa services on a computerized spa system
4. Posts guest charges
5. Assists guests in understanding and settling their accounts
6. Maintain eye contact when addressing external and internal guests
7. Properly open & close the spa each day according to Standard Operating Procedures
8. Acknowledge & greet everyone who enters & leaves spa facilities
9. Maintain a clean, safe, fully stocked, and well-organized work area
10. Regularly attend, participate in, and support training and staff meetings for the spa

ADDITIONAL RESPONSIBILITIES:

In addition to performing the essential functions, this position may be required to perform additional functions according to the needs of the spa and as assigned by the supervisor. These responsibilities may include but are not limited to the following:

1. Be on time for your shift
2. Ensuring guests have filled out health history forms, and therapists are aware of any guest conditions
3. Promote the sales of additional spa services and gift certificates in a positive and motivational way
4. Assist in all areas of spa operation as requested by management
5. Develop the ability to work without constant direct supervision and remain at assigned post for extended periods
6. Communicate to management any occurrences involving staff or guests in the spa that require attention

KNOWLEDGE, SKILLS, AND ABILITIES:

The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that they can perform the job's essential functions with or without reasonable accommodation, using some other combination of skills and abilities.

Knowledge:

1. Spa Coordinators provide detailed descriptions of spa treatments, packages, services, facility features, and hours of operation.
2. Utilize spa computers with skill and proficiency.

Skills:

1. Exceptional communication, listening, and people skills

Abilities:

1. Ability to manage payments according to procedures
2. Ability to work independently and within a team
3. Ability to project a positive attitude over the telephone
4. Must be detail-oriented and have the ability to multi-task

QUALIFICATION STANDARDS:

Education:

1. High school diploma or GED

Experience:

1. At least one year of consistent, steady work experience with the general public, specifically in customer service
2. Previous hotel front desk experience helpful

Other:

1. Pleasant personality; self-starter; enthusiastic team player; self-motivated. Spontaneous desire to assist others and provide excellent service. Passion for anticipating and exceeding our guests’ needs. Flexibility with schedule, including weekends and holidays.

Lake Austin Spa Resort is an EOE/M/F/D/V and eVerify employer.