Luxury Spa Concierge — Guest Experience

Resorts World Las Vegas; Las Vegas (NV); On-site; USD 32,000 - 52,000; Full time

Job summary

Resorts World Las Vegas is seeking a Female Spa Attendant to deliver uncompromising guest service, orient guests to spa facilities, and provide a personalized, luxury experience. You will keep lounges clean, stock supplies, assist with tours and reminders, promote treatments and products, and collaborate with team to ensure exceptional guest satisfaction.

The role requires a polished appearance, ability to work nights, weekends, and holidays, and a commitment to safety and sanitation.

Qualifications

• Interact with all guests in a luxury setting, using elegant language and behavior.
• Ability to multi-task, to ensure guest service while also attending to the stocking and cleanliness of the spa.
• Ability to work an active shift, the majority of which is spent standing and walking.
• Attention to detail to ensure cleanliness and organization of the spa at all times.
• Knowledge of spa services and amenities to assist with any guest questions or requests.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Polished appearance and demeanor.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.

Responsibilities

• Welcome and interact with guests as they call, enter, and exit the facility.
• Provide a luxury experience while engaging in conversations with guests and team members.
• Ensure the lounges, communal spa area and relaxation lounges are neat, clean, and well stocked.
• Maintain up-to-date knowledge of facility products, features, and amenities.
• Issue spa lockers, robes and slippers to guests and provide guest orientation.
• Provide a guest tour explaining spa amenities offered, ensuring guests are comfortable and have everything needed to enjoy their stay.
• Review guest appointments/schedules and provide guests with reminders of their services times.
• Actively promote the spa, treatments, services, and retail, as well as any promotions and/or discounts available.
• Provide accurate, appropriate, and immediate responses to all guest requests.
• Follow up to ensure guest satisfaction.
• Attend and participate in support training and staff meetings.
• Ensure all Resorts World core values and property and department standards are implemented and applied.
• Obtain and maintain position-specific licensing.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.

Skills

Customer service excellence

Excellent communication

Attention to detail

Multi-tasking

Polished appearance

Education

High School Diploma or equivalent

Job description

Resorts World Las Vegas is seeking a Female Spa Attendant to deliver uncompromising guest service, orient guests to spa facilities, and provide a personalized, luxury experience. You will keep lounges clean, stock supplies, assist with tours and reminders, promote treatments and products, and collaborate with team to ensure exceptional guest satisfaction.

The role requires a polished appearance, ability to work nights, weekends, and holidays, and a commitment to safety and sanitation.