Luxury Spa Concierge & Guest Experience Specialist

The Woodhouse Spas Corporation; Granger (IN); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Free uniforms

Vision insurance

Wellness resources

Opportunity for advancement

Job summary

A premier spa franchise in Granger is seeking a full-time Spa Concierge to deliver exceptional service and create memorable experiences for guests. This position requires availability on weekends and some holidays, along with a high school diploma and previous customer service experience. Ideal candidates should demonstrate professionalism, a sales mindset, and strong collaboration skills. Join a team that emphasizes well-being and provides competitive salary and benefits including health and dental insurance.

Qualifications

• High school diploma or equivalent required.
• Leadership experience in a similar role or front-office operations.
• Previous customer service and telephone reservations experience.
• Computer proficiency is essential; familiarity with Book4Time software is preferred.
• Basic accounting skills for managing daily financial reports.

Responsibilities

• Serve as primary support for the spa’s manager and guests.
• Create a memorable experience by providing a warm welcome.
• Manage guest communications and appointment scheduling.
• Drive sales by educating guests on specialized products.
• Maintain a sanitized environment and consistent attendance.

Skills

Professionalism

Sales Mindset

Language Skills (English proficiency)

Collaboration

Education

High school diploma or equivalent

Leadership experience

Tools

Microsoft Office

Book4Time software

Job description

A premier spa franchise in Granger is seeking a full-time Spa Concierge to deliver exceptional service and create memorable experiences for guests. This position requires availability on weekends and some holidays, along with a high school diploma and previous customer service experience. Ideal candidates should demonstrate professionalism, a sales mindset, and strong collaboration skills. Join a team that emphasizes well-being and provides competitive salary and benefits including health and dental insurance.