Spa Concierge (PT)

Grand-Traverse-Resort-and-Spa; Acme (MI); On-site; USD 19,000 - 28,000; Full time

Job summary

Grand-Traverse-Resort-and-Spa is seeking a spa attendant to ensure exceptional guest experiences and uphold spa standards. The role emphasizes reliable scheduling, cleanliness, and attentive service in relaxation areas.

The position requires high school education or equivalent, strong customer service skills, and the ability to multitask in a bustling resort environment. Training will cover safety, policies, and guest communication.

Qualifications

• Strong customer service and communication skills are required.
• Ability to multitask and prioritize in a fast-paced environment.
• Professional demeanor and positive attitude with guests and staff.

Responsibilities

• Follow spa policies and procedures to ensure guest satisfaction.
• Cover all hours determined by schedule and maintain cleanliness of the spa.
• Take guest orders and serve drinks in relaxation areas; manage reservations.
• Relay guest concerns to management and maintain up-to-date knowledge of offerings.
• Maintain stock of laundry and amenities; uphold safety and uniform standards.

Skills

Customer service

Communication skills

Time management

Team orientation

Education

High School diploma or GED

Tools

Service booking software

Job description

SUMMARY

This position will ensure that all GTRS policies and procedures are followed and provide our guests with memorable and exceptional spa experiences.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Be knowledgeable and up to date on current service offerings, promotions, and/or policies
• Cover all hours determined by schedule
• Maintain cleanliness of the Spa and stocking as needed or directed including any occupied workspace
• Ability to maintain and flip sensory rooms in a timely manner based on reservations
• Ability to multitask and prioritize tasks
• Take guest orders for our Relaxation Area Menu
• Ensure guests are catered to while in our relaxation areas
• Take and serve drink orders
• Relay guest concerns to management or appropriate administrator
• Maintain a thorough knowledge of all applicable job practices
• Keep up to date on department correspondence which include newsletters, emails, memos and/or texts
• Attend mandatory meetings and/or trainings determined by management
• Display confidence and professionalism at all times
• Good rapport with fellow employees and reflect positive attitude
• Maintain open line of communication with supervisor
• Maintain appropriate stocking of laundry and amenities at both upstairs and downstairs beverage stations
• Maintain superior working relations with internal and external customers while providing a memorable experience
• Ensure personal accountability for all work duties, assignments, and performance expectations
• Lead by example by displaying a readiness to respond positively to instruction and procedures
• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Ensure work is completed in a safe manner, conscious of standard operating procedures, and use of personal protective equipment
• Adhere to uniform and personal appearance standards set forth by the Employee Handbook
• Exemplify and model GTRS Core Values
• Adhere to and ensure employee accountability for GTRS policies, procedures, and standards
• Comply with all workplace health and safety operating and reporting procedures including OSHA and MIOSHA
• All other duties as assigned

EDUCATION/EXPERIENCE/REQUIREMENTS

• 18 years of age and have a High School diploma or GED
• Experience working with service booking software is preferred
• Previously experience in the Hospitality industry is preferred

OTHER SKILLS AND ABILITIES

• Provide and receive feedback in a positive manner, earning respect from others by consistently displaying a positive attitude and behaviors
• Team oriented with strong interpersonal skills, able to motivate others through work habits and set a good example
• Possess effective time management skills when completing assigned tasks
• Ability to identify complex problems, evaluate options, and implement solutions
• Possess excellent customer service and communication skills, both written and verbal; communicating information and ideas in speaking so that others will understand
• Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Motivated with a positive attitude and perform effectively under high pressure/volume

TYPICAL PHYSICAL & MENTAL DEMANDS

• Ability to stand for long periods of time while completing administrative duties
• Must possess the ability to interact with different types of personalities on a daily basis while displaying a calm and professional demeanor
• Capable of lifting up to 10 to 30lbs regularly and up to 50lbs occasionally
• Ability to comprehend and follow directions
• Effectively handle stressful and difficult situations/interactions while remaining focused and professional
• Ability to see objects at close range and at a distance
• Perform complex or varied tasks under deadlines and tight schedules
• Ability to work productively under strict time restraints; last minute requests and changes will occur at any time
• Ability to maintain eye contact and engage with internal and external guests in a courteous and professional manner

WORK ENVIRONMENT

• Low to moderate noise level
• Ability to work in a fast-paced environment in a safe and productive manner
• Practice safety policies, procedures, and standards set by OSHA and/or MIOSHA
• Employee parking proximity to resort entrance varies season to season due to business volume
• Flexible schedule