Spa Concierge & Guest Experience Specialist

Boyd Gaming; Biloxi (MS); On-site; USD 27,000 - 38,000; Full time

Job summary

Boyd Gaming is seeking a Spa Concierge to manage front desk operations, bookings, and guest communications at our spa. You will ensure smooth guest flow, explain treatments, and assist with product recommendations while maintaining high service standards.

Role requires excellent communication, organization, and a professional appearance. Flexible hours including holidays and weekends may be required to support spa operations.

Qualifications

• Must be 18 years or older and able to work legally in the U.S.
• 2 years college or equivalent experience is preferred.
• 1+ year spa/salon experience is required.
• Strong organizational and prioritization abilities in a busy environment.
• Excellent written and spoken English communication.
• Professional appearance and demeanor.

Responsibilities

• Answer phones, book appointments, check guests in/out, and complete shift reports.
• Demonstrate knowledge of spa treatments, products, benefits, and ingredients.
• Inform guests of services and book according to needs and preferences.
• Upsell spa services and assist guests with retail selections.
• Maintain accurate POS and ticketing; manage reservations and group bookings.
• Ensure spa front desk, retail, and locker areas are neat and stocked.
• Attend meetings; communicate updates to spa management.
• Provide excellent guest service and resolve guest issues as needed.

Skills

Customer service

Communication

Typing 40 wpm

Organization

Team player

Professionalism

Flexible hours

English proficiency

Education

Some college

Tools

Spa software

Job description

Boyd Gaming is seeking a Spa Concierge to manage front desk operations, bookings, and guest communications at our spa. You will ensure smooth guest flow, explain treatments, and assist with product recommendations while maintaining high service standards.

Role requires excellent communication, organization, and a professional appearance. Flexible hours including holidays and weekends may be required to support spa operations.