Spa Concierge & Guest Experience Specialist

Boyd Gaming; North Las Vegas (NV); On-site; USD 26,000 - 38,000; Full time

Job summary

Boyd Gaming Corporation is seeking a Spa Attendant to greet clients, check-in, and escort guests to designated spa areas. You will assist with preparing facilities for services and handling payments for treatments.

Answer incoming calls, book appointments, upsell products, maintain spa cleanliness, and support training of new team members. You will ensure excellent service and follow uniform and grooming guidelines in a fast-paced casino spa environment.

Qualifications

• Must be 19 years old.
• Must have excellent customer service skills.
• Previous health club or spa experience preferred.
• CPR training preferred.
• Must be able to set up all proper equipment for all menu services.
• Must be literate and fluent in English.
• Must be able to obtain/maintain any necessary certifications and/or licenses as required by local gaming regulations.

Responsibilities

• Greet clients in a professional and timely manner
• Book appointments according to availability.Clean general spa areas and refill supplies.
• Assist clients as needed including but not limited to bringing towels, soaps, and filling tubs.
• Offer food and beverage menu to clients while waiting for service or utilizing facility.
• Keep Management informed of any maintenance needs to the spa, salon, or equipment.Follow uniform and grooming guidelines.
• Complete established checklists and comply with all policies and procedures.
• Be knowledgeable of services and products offered to better upsell to clientele.
• Assist in other areas of the spa as needed including reception, spa attendant duties, and retail areas.
• Assist in training newly hired team members.
• Other duties as assigned by management.

Skills

Customer service

English proficiency

Upselling

Education

CPR certification

Job description

Boyd Gaming Corporation is seeking a Spa Attendant to greet clients, check-in, and escort guests to designated spa areas. You will assist with preparing facilities for services and handling payments for treatments.

Answer incoming calls, book appointments, upsell products, maintain spa cleanliness, and support training of new team members. You will ensure excellent service and follow uniform and grooming guidelines in a fast-paced casino spa environment.