Spa Concierge & Guest Experience Pro

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 23,000 - 29,000; Part time

Job summary

Grand Pacific Hotel Services LP is seeking a part-time front desk receptionist for the Westin/Sheraton Carlsbad Resort & Spa. You will assist guests, manage a multi-line phone system, and support spa sales and bookings.

The role requires 1–2 years in a customer-facing position, basic cash handling, and experience with Millennium and Spa Soft software. A professional appearance and flexible scheduling are expected.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of customer service experience required.
• Strong cash handling and POS experience preferred.
• Flexible schedule including evenings and weekends.

Responsibilities

• Provide exceptional guest service at the front desk.
• Handle a multi-line phone system and guest inquiries.
• Process retail sales and spa bookings using Millennium and Spa Soft.
• Manage cash, checks, and card transactions accurately.
• Maintain front desk and spa areas clean and organized.
• Schedule and enter client data for spa appointments.

Skills

Customer service

Cash handling

Phone etiquette

Outlook

Excel

Millennium

Spa Soft

Data entry

Education

High school diploma

Tools

Millennium software

Spa Soft software

Job description

Grand Pacific Hotel Services LP is seeking a part-time front desk receptionist for the Westin/Sheraton Carlsbad Resort & Spa. You will assist guests, manage a multi-line phone system, and support spa sales and bookings.

The role requires 1–2 years in a customer-facing position, basic cash handling, and experience with Millennium and Spa Soft software. A professional appearance and flexible scheduling are expected.