Front Desk & Guest Services Agent

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 26,000 - 29,000; Full time

Job summary

Grand Pacific Hotel Services LP in Carlsbad, CA is seeking a full-time Front Desk Clerk to greet guests, register, check out and handle cashiering responsibilities. The role requires 1–2 years of customer service experience and a high school diploma or equivalent.

The position includes varied shifts and opportunities to promote Marriott Bonvoy benefits. Greet and assist guests, process registrations and payments, and maintain accurate guest folios.

Qualifications

• High school or equivalent education required.
• One to two years in a customer service position required.
• Preferable one-year experience in a front desk position.

Responsibilities

• Greet and register guests into the computer, verify reservation, address, and credit information.
• Handle checkout and cashiering with accuracy, including processing payments and balancing cash drawers.
• Promote Marriott Bonvoy program and relay tier benefits to guests.
• Input guest requests into GPX and follow up with confirmation calls.
• Maintain lobby cleanliness and provide information on resort facilities and local attractions.

Education

High school or equivalent education

Job description

Grand Pacific Hotel Services LP in Carlsbad, CA is seeking a full-time Front Desk Clerk to greet guests, register, check out and handle cashiering responsibilities. The role requires 1–2 years of customer service experience and a high school diploma or equivalent.

The position includes varied shifts and opportunities to promote Marriott Bonvoy benefits. Greet and assist guests, process registrations and payments, and maintain accurate guest folios.