Front Office Lead - Guest Services & Operations

Hotel Solea, Autograph Collection | Westin Carlsbad Resort & Spa; Carlsbad (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

Hotel Solea, Autograph Collection | Westin Carlsbad Resort & Spa in Carlsbad, CA seeks a front office coordinator to manage daily guest services, reservations, room assignments, and inquiries. You will coordinate with department heads to ensure smooth operations and greet key guests, delivering a high standard of service.

The role includes supervising front desk activities, handling special requests, and performing limited hiring tasks. Attendance and adherence to hotel policies are required.

Qualifications

• High School completion OR an equivalent level of education and experience.
• Over 1 year up to and including 2 years.

Responsibilities

• Coordinate front office activities and resolve guest inquiries and complaints.
• Assign duties and shifts to staff and monitor performance.
• Coordinate with other department heads for hotel operations.
• Answer inquiries about hotel policies and services.
• Greet important guests and manage private telephone lines.

Skills

Clear communication

Planning & organizing

Public interaction

Education

High School completion or equivalent

Job description

Hotel Solea, Autograph Collection | Westin Carlsbad Resort & Spa in Carlsbad, CA seeks a front office coordinator to manage daily guest services, reservations, room assignments, and inquiries. You will coordinate with department heads to ensure smooth operations and greet key guests, delivering a high standard of service.

The role includes supervising front desk activities, handling special requests, and performing limited hiring tasks. Attendance and adherence to hotel policies are required.