Guest-Experience Front Desk Supervisor

Grand Pacific Resorts; Carlsbad (CA); On-site; USD 34,440 - 35,473; Full time

Job summary

Grand Pacific Resorts in Carlsbad is hiring a Front Desk Supervisor to oversee daily front desk operations while ensuring exceptional guest service. This role involves training staff, managing guest check-ins and check-outs, and resolving any issues that arise.

The ideal candidate will have significant experience in the hospitality industry and possess strong communication skills. This full-time position requires availability for varied shifts, including weekends and holidays.

Qualifications

• Minimum of 1 year experience in guest facing front office.
• At least 6 months of supervisory/management experience preferred.
• Detail oriented and professional with exemplary customer service.

Responsibilities

• Supervise front desk operations and assist with associate training.
• Ensure proper guest check-in and check-out procedures.
• Resolve guest requests and concerns in a timely manner.

Skills

Customer-service focused

Professional communication skills

Multi-tasking under urgency

Education

Degree in Hospitality Management or equivalent

Tools

Microsoft Word

Excel

Job description

Grand Pacific Resorts in Carlsbad is hiring a Front Desk Supervisor to oversee daily front desk operations while ensuring exceptional guest service. This role involves training staff, managing guest check-ins and check-outs, and resolving any issues that arise.

The ideal candidate will have significant experience in the hospitality industry and possess strong communication skills. This full-time position requires availability for varied shifts, including weekends and holidays.