Spa Concierge & Front Desk Host

UTG/The Stanford; Stanford (KY); On-site; USD 28,000 - 36,000; Full time

Job summary

Esther’s Wellhouse is seeking a Spa Host to warmly welcome guests, assist with check-in, and guide them through the spa experience. You will answer inquiries, manage appointments, and ensure smooth front desk operations while maintaining a pristine, inviting space.

The role supports scheduling, payments, and basic housekeeping tasks, requiring a friendly, professional demeanor and the ability to multitask in a calm spa environment. Prior spa or hospitality exposure is preferred but not required.

Qualifications

• Experience in spa, hospitality, or front desk helpful but not required.
• Friendly, warm, and professional demeanor.
• Strong customer service skills.
• Ability to multitask in a calm spa environment.
• Comfortable using scheduling systems and basic computer programs.
• Ability to work independently and follow directions.

Responsibilities

• Welcome guests upon arrival, assist with check-in and intake forms, and orient them to the spa environment.
• Answer phone calls, respond to inquiries, and provide accurate information about services and offerings.
• Schedule, confirm, and manage guest appointments while maintaining an accurate daily schedule.
• Process payments for services, retail, and gift cards while maintaining confidentiality and accurate records.
• Manage the assigned cash drawer, balancing and reconciling it at the end of each shift.
• Maintain a clean, organized, and welcoming front desk and guest areas.
• Restock amenities and retail displays, support laundry needs, and assist with basic spa and treatment room readiness.
• Communicate guest needs and schedule updates with service providers and notify management of any concerns.
• Other duties as assigned.

Skills

Customer service

Front desk operations

Scheduling

Cash handling

Multitasking

Scheduling systems

Computer literacy

Tools

Scheduling software

Job description

Esther’s Wellhouse is seeking a Spa Host to warmly welcome guests, assist with check-in, and guide them through the spa experience. You will answer inquiries, manage appointments, and ensure smooth front desk operations while maintaining a pristine, inviting space.

The role supports scheduling, payments, and basic housekeeping tasks, requiring a friendly, professional demeanor and the ability to multitask in a calm spa environment. Prior spa or hospitality exposure is preferred but not required.