Spa Host

Appellation Healdsburg; Healdsburg (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Benefits

Training programs

Growth opportunities

Serene work environment

Job summary

Appellation Healdsburg is seeking a Spa Host to warmly welcome guests and guide their wellness journey in a luxury spa setting. This role focuses on hospitality, product knowledge, and creating a calm, memorable experience from arrival to departure.

You will greet guests, answer inquiries, book appointments, support check-ins, and collaborate with the treatment team. Morning/day shifts offered with competitive pay and growth opportunities.

Qualifications

• Front-office experience in spa, salon, wellness, retail, or medical settings.
• Strong communication and organizational skills.
• Customer service or hospitality experience.
• Computer-savvy and willing to learn spa software.
• Available to work evenings, weekends, and holidays as needed.
• Cosmetology license, esthetics background, or product sales experience is a plus.

Responsibilities

• Greet guests warmly and create a welcoming first impression.
• Answer phones, respond to inquiries, book appointments, and schedule.
• Support guest check-ins/outs and handle payment processing.
• Provide informed recommendations on retail products and spa services.
• Maintain cleanliness and ambiance of reception area and displays.
• Assist with light admin tasks, inventory, and laundry coordination.
• Communicate with treatment team to ensure smooth flow.
• Ensure guests feel seen, heard, and supported throughout their visit.

Skills

Customer service

Hospitality

Communication

Multitasking

Tech-savvy

Education

Cosmetology license

Esthetics background

Product sales experience

Tools

Booking software

POS systems

Job description

About Appellation

Born from the elegant merger of the culinary and hospitality worlds, Appellation is much more than a typical hotel company. Inspired by its name, this new hotel brand brings together the best of local elements in a new way: a hotel collection powered by people, connected by food, and defined by place—all designed to celebrate its destinations’ culture, community, and craftsmanship. Developed by visionary co-founders Charlie Palmer, one of America’s best-known, award-winning chefs and pioneer in the American hotel-restaurant model, and Christopher Hunsberger, a 30-year veteran of Four Seasons Hotels and Resorts and its former president of North Americas. Join Appellation as its first hotels and resorts take root in 2025.

Overview of Position

The Spa Host serves as the welcoming guide to our guests' wellness journey. This is a key role that ensures each visit is smooth, meaningful, and memorable—from first contact to farewell. If you’re someone who enjoys helping others, sharing knowledge about great products, and contributing to a culture of wellness and care, we invite you to join our founding team.

*This position would mainly work morning/day shifts*

Primary Duties and Responsibilities

• Greeting guests warmly and genuinely; creating a welcoming, calm first impression
• Answer phones, respond to inquiries, book appointments, and manage daily scheduling
• Support guest check-ins and check-outs, including payment processing
• Provide informed recommendations on retail products and spa services
• Maintain cleanliness and ambiance of the reception area and retail displays
• Assist with light administrative tasks, inventory, and laundry coordination
• Communicate effectively with the treatment team to ensure flow and timing
• Help guests feel seen, heard, and supported throughout their visit

What We Offer

• Competitive hourly compensation
• Benefits
• Beautiful, serene work environment in a brand-new luxury spa
• Opportunity to grow with an inspired, wellness-focused hospitality brand
• Continued training in service, wellness, and product education
• Go home with a smile on your face knowing that you made a difference in someone’s day.

Essential Functions

To perform the duties and requirements for this job, you must have the following physical abilities:

• Sit and stand for extended periods of time, walk up and down stairs
• Enter data into a computer terminal, operate standard office equipment, and use telephone
• See and read a computer screen and printed matter with or without vision aids
• Hear and understand speech at normal levels and on the telephoneSpeak so that others may understand at normal levels and on the telephone
• Constant: sitting, standing and repetitive use of hands, arms, and legs
• Frequent: typing, use of mouse, bending of neck, climbing stairs
• Occasional: twisting of neck

You must have the ability to lift up to 25 pounds, bend, stoop, and reach; lift and carry equipment and supplies; walking daily up and down the stairs and sitting for periods up to 4 hours and the ability to work in a fast-paced environment with or without reasonable accommodations.

Equal Opportunity Employer

Appellation Hotels is an equal opportunity employer. We provide equal employment opportunities to all applicants regardless of race, color, national original, ancestry, sex, age, religion, sexual orientation, gender identity, marital or family status, disability, veteran status, genetic information or any other status considered unlawful by federal, state, or local laws.

Requirements

The pay rate for this position is $22 per hour

Skills & Qualifications

• A person who thrives in service environments and genuinely enjoys connecting with others
• Calm under pressure, flexible, and able to multitask with grace
• Creative, curious, and open to learning new systems and information
• Interested in (or experienced with) beauty, wellness, spa, or medical environments
• Enjoy talking about products and helping guests find what supports their well-being
• Brings a teachable spirit and a team-first mindset
• Comfortable with technology, including booking software and point-of-sale systems

Qualifications

• Prior experience in a spa, salon, wellness, retail, or medical front office setting preferred
• Strong communication and organizational skills
• Experience in customer service or hospitality
• Computer-savvy and willing to learn spa software (training provided)
• Available to work evenings, weekends, and holidays as needed
• Cosmetology license, esthetics background, or product sales experience is a plus