Spa Host - Part Time

Southall; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

Southall in Franklin, TN seeks a Spa Host to oversee the guest experience from arrival to departure. You will welcome guests, outline their spa journey, and coordinate with greeters, valet, and other departments to ensure smooth transitions.

You will assist with check-in and update guest information. You will answer questions about spa services and products, curate the wellness journey, manage appointments, and process charges for services performed.

Responsibilities

• Greet guests warmly and provide an overview of their spa experience
• Curate and personalize the guest's wellness journey from arrival to departure
• Communicate with the greeter’s cabin, valet, and other departments to ensure seamless guest transitions
• Assist guests with check-in, including entering and updating information in the computer system
• Modify and manage spa appointments as needed
• Answer guest inquiries regarding spa services, products, and amenities

Job description

Description

Southall is a premier destination bringing nature, produce, and people together in a powerful and unique way.

The Spa Host is responsible for the overall guest experience from start to finish. This role includes curating the spa & wellness journey, communicating with the greeters cabin, valet and other departments, preparing the guest for their spa day, assisting guests with questions regarding specific spa services and products, checking the guest into the computer system and modifying appointments as needed, collaborating with back of house support team to guide the guest through their spa journey and charging for services performed. Occasionally the concierge may assist with restaurant reservations, activities, or other hotel needs.

Responsibilities

• Greet guests warmly and provide an overview of their spa experience
• Curate and personalize the guest's wellness journey from arrival to departure
• Communicate with the greeter’s cabin, valet, and other departments to ensure seamless guest transitions
• Assist guests with check-in, including entering and updating information in the computer system
• Modify and manage spa appointments as needed
• Answer guest inquiries regarding spa services, products, and amenities