Spa Concierge

Woodhouse Spa - Cedar Park; Copley Township (OH); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Health insurance

Paid time off

Employee discounts

Vision insurance

Job summary

Woodhouse Spa - Cedar Park is seeking a Full-Time Spa Coordinator to enhance guest experiences by providing essential support to spa management and staff. Responsibilities include serving as a steward of the brand, scheduling appointments, and contributing to service and retail sales.

The ideal candidate will have a high school diploma, strong customer service skills, and the ability to work in a fast-paced environment. Compensation ranges from $16.00 to $18.00 per hour depending on experience.

Qualifications

• High school diploma or equivalent required.
• Ability to work in a fast‑paced environment while maintaining professionalism.
• Previous customer service and telephone reservations experience.

Responsibilities

• Serve as a steward of the Woodhouse brand and ensure a memorable experience.
• Provide support for the spa’s manager, therapists, and guests.
• Drive service and retail sales by educating guests on products and services.

Skills

Customer service

Communication

Leadership

Flexibility

Education

High school diploma or equivalent

Tools

Book4Time software

Job description

About Woodhouse Spa

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well‑being.

Position

Full‑Time Spa Coordinator / Concierge

Benefits

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources
• Specific benefits vary by location

Responsibilities

• Serve as a steward of the Woodhouse brand, ensuring a friendly, inviting, and memorable experience for every guest.
• Provide primary support for the spa’s manager, therapists, and guests, including answering calls, scheduling appointments, and collecting payment.
• Partner with therapists to increase guest retention and retail sales by scheduling next appointments during checkout and promoting recommended products.
• Educate guests on the Woodhouse experience, welcoming them, introducing them to locker rooms and amenities, and ensuring a seamless visit.
• Drive service and retail sales by educating guests on products and services.
• Remember personal details that enhance guest experience (e.g., favorite drink, birthdays, anniversaries).
• Work weekends, some holidays, and Sundays as required.
• Comply with all company policies and procedures.
• Maintain regular and consistent attendance.
• Collaborate effectively with team members, managers, and guests.

Qualifications

• High school diploma or equivalent required.
• Ability to work in a fast‑paced environment while maintaining professionalism.
• Capability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front‑office operations.
• Comfort level driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.
• Familiarity with Book4Time software preferred.

Physical Demands

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

Compensation

$16.00 - $18.00 per hour