Spa Concierge

clevelandwoodhousespas; Copley Township (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Paid time off

Employee discounts

Free uniforms

Advancement opportunities

Wellness resources

Job summary

Woodhouse Spa is hiring a Spa Coordinator to be the first and last impression for guests, supporting managers, therapists, and clients with a warm, seamless experience.

You will handle calls, appointment scheduling, payments, and product recommendations while upholding Woodhouse standards and brand value. Prior front‑office and English‑language skills are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in fast-paced environments with professional conduct.
• Ability to adapt to changing processes and procedures.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in front‑office operations is a plus.
• Skilled in driving sales goals and initiatives.
• Proficient in English reading, writing and speaking.
• Basic computer skills and cash handling experience.

Responsibilities

• Serve as primary support for spa manager, therapists, and guests.
• Answer calls, schedule appointments, and collect payments.
• Promote products and schedule next visits to boost retention.
• Provide a warm, welcoming guest experience and brand stewardship.
• Ensure accurate daily closing procedures and cash handling.

Skills

Customer service

Telephone reservations

Communication skills

English proficiency

Front‑desk experience

Cash handling

Education

High school diploma

Tools

Book4Time software

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

About Woodhouse Spa

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self‑care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well‑being. For more information visit them at woodhousespas.com.

Spa Coordinator

As a Spa Coordinator, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Primary Responsibilities

• Being a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, listens to guests’ needs to schedule appointments or provide service recommendations and collects payment for services.
• Partners with therapists to increase guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to the locker room and amenities and helping them have a seamless experience.
• Drives service and retail sales/awareness by educating guests on products and services.
• Remembers the small details that make Woodhouse Spa special – guest's favorite drink, a warm neck wrap, or personal information such as birthdays and anniversaries.
• Must be able to work weekends, holidays, and Sundays.
• Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other team members and managers and interact with our guests.

Qualifications

• High school diploma or equivalent required.
• Ability to work in a fast‑paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front‑office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills (for daily closing procedures).

Classification: Full‑time. Familiarity with Book4Time software preferred.

In this position, you will:

• Be a steward of the Woodhouse brand and Woodhouse standards.
• Offer customized massage services and luxurious body treatments.
• Have access to a clean, orderly, and sanitized environment.

Physical Demands

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.