Spa Concierge

The Woodhouse Day Spa - Charlotte; Oak Brook (IL); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Employee discounts

Opportunity for advancement

Training & development

Job summary

The Woodhouse Day Spa in Oak Brook, IL is seeking a friendly and professional Spa Concierge for a part-time role. You will be the first and last impression for guests, coordinating reservations and ensuring smooth service.

You will support managers and therapists, guide guests through the Woodhouse experience, promote services and retail products, and help build guest loyalty through personalized attention. Weekend and some holidays availability is required.

Qualifications

• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.

Responsibilities

• Serves as a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
• Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Assists with essential spa functions as necessary.

Skills

Fast-paced environment

Change management

Guest interaction

Retail sales

English proficiency

Computer proficiency

Customer service

Telephone reservations

Job description

Benefits:

• Employee discounts
• Opportunity for advancement
• Training & development

About Woodhouse Spa:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well-being. For more information visit them at woodhousespas.com. As a Spa Concierge, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Primary Responsibilities:

• Serves as a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales by educating guests on products and services. Assists concierge team in reaching monthly retail sales goals.
• Remembers the small details that make Woodhouse Spa special - guest's favorite and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.
• Regular and consistent attendance is required to perform the essential functions of this position.
• Must be able to work well with other Team Members, Managers, and interact with our guests.
• Assists with essential spa functions as necessary.

Qualifications:

• Ability to work in a fast-paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Comfort level with driving company sales goals and initiatives, with a proven track record for retail sales.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.

Spa Concierge

• Classification: Part-Time
• 15-30 hours per week
• Weekends and some holidays required

Physical Demands:

• Ability to stand and bend over for extended periods of time.
• Ability to lift up to 45 lbs.

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.