Luxury Spa Concierge & Guest Experience Specialist

The Woodhouse Day Spa - Granger; Granger (IN); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Free uniforms

Health insurance

Opportunity for advancement

Vision insurance

Wellness resources

Job summary

A premier spa franchise seeks a Spa Concierge to enhance guest experiences at their Granger location. This full-time role requires a high school diploma, leadership experience, and strong customer service skills. Responsibilities include managing guest interactions, ensuring smooth operations, and driving sales through education on specialized products. Ideal candidates will demonstrate professionalism, a sales mindset, and collaboration abilities in a luxury spa setting. The position demands the ability to stand for long periods and lift up to 45 lbs.

Qualifications

• High school diploma or equivalent required.
• Leadership experience in a similar role or front-office operations.
• Previous customer service and telephone reservations experience.

Responsibilities

• Is a steward of the Woodhouse brand and adheres to Woodhouse standards.
• Serves as primary support for the spa’s manager and guests.
• Creates a memorable experience by managing small details.

Skills

Professionalism

Sales Mindset

Language Skills

Collaboration

Education

High school diploma or equivalent

Leadership experience in a similar role

Previous customer service experience

Computer proficiency, familiarity with Book4Time preferred

Basic accounting skills

Job description

Benefits:

• Competitive salary
• Dental insurance
• Free uniforms
• Health insurance
• Opportunity for advancement
• Vision insurance
• Wellness resources

Spa Concierge Position
Classification: Full-Time

Shift: Various – Must be available to work weekends and some holidays. Must have the
flexibility to work Sundays.
About Woodhouse Spa:
Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to
self-care. Offering signature massages, facials, body treatments, rituals and more, they
provide guests a holistic approach to wellness that lasts long after they leave the spa.
With 86 locations nationwide, they are the gold standard of neighborhood spas,
powered by their commitment to an unparalleled spa experience that focuses on total
well-being. For more information visit them at woodhousespas.com.
As a Spa Concierge, you are the first and last impression for each guest who enters
the spa. You are a critical team member in delivering a service that exceeds
expectations, ensuring every guest’s journey is seamless, memorable, and enjoyable
from start to finish.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Include the following. Other duties may be assigned.
● Is a steward of the Woodhouse brand and strictly adheres to Woodhouse
standards.
● Serves as primary support for the spa’s manager, therapists, and guests to
ensure smooth operations.
● Creates a memorable experience by providing a warm welcome, introducing
guests to the locker room and amenities, and managing the "small details" like
favorite drinks and special occasions.
● Manages guest communications, including answering incoming calls, listening
to guest needs to schedule appointments, and providing expert service
recommendations.
● Partners with therapists to increase guest retention and retail sales by
scheduling follow-up appointments during checkout.
● Drives sales and awareness by educating guests on specialized products and
luxury services.

● Processes transactions, including collecting payments for services and
managing daily closing procedures.
● Navigates change management, showing the ability to pivot and maintain
professionalism in a fast-paced environment.
● Maintains a sanitized environment, ensuring the concierge area and guest
transition zones are clean, orderly, and inviting.
● Ensures consistent attendance, which is required to perform the essential
functions of this position.

EDUCATION and EXPERIENCE
● High school diploma or equivalent required.
● Leadership experience in a similar role or front-office operations.
● Previous customer service and telephone reservations experience.
● Computer proficiency is essential; familiarity with Book4Time software is
preferred.
● Basic accounting skills for managing daily financial reports and closing duties.

SKILLS AND ABILITIES
● Professionalism: Ability to maintain a calm, professional demeanor while
interacting with guests in a luxury spa setting.
● Sales Mindset: Comfortable driving company sales goals and initiatives through
guest education.
● Language Skills: Proficiency in the English language (reading, writing, and
verbal) to communicate effectively with guests and team members.
● Collaboration: Must work well with other Team Members and Managers to
provide a unified guest experience.

PHYSICAL DEMANDS
● Ability to stand and bend over for extended periods of time.
● Ability to lift up to 45 lbs.
● High energy levels to manage guest flow throughout a full-time shift.