Spa Concierge

The Woodhouse Spas Corporation; Lafayette (LA); On-site; USD 30,000 - 45,000; Full time

Benefits offered by this job

Paid continuing education

Sign-on bonus

Flexible scheduling

Employee discounts

Team-building activities

Employee recognition program

Job summary

The Woodhouse Spas Corporation, located in Lafayette, LA, is seeking a Spa Coordinator. In this full-time role, you will ensure service excellence and support the spa team while providing a memorable guest experience. Responsibilities include scheduling appointments, promoting services, and maintaining brand standards.

Select qualifications include a high school diploma, customer service experience, and leadership skills. The position also offers several exciting benefits including paid continuing education and flexible scheduling.

Qualifications

• High school diploma or equivalent required.
• Ability to work in a fast-paced environment while maintaining professionalism.
• Leadership experience in a similar front-office operation.
• Proficiency in English (reading, writing, and speaking).
• Previous customer service experience.

Responsibilities

• Serve as a steward of the Woodhouse brand and maintain brand standards.
• Provide primary support for the spa manager and therapists.
• Answer incoming calls and schedule appointments.
• Educate guests on the entire Woodhouse experience.
• Maintain a clean, orderly, and sanitized environment.

Skills

Customer service

Professionalism

Leadership

Sales skills

Computer proficiency

Basic accounting

Education

High school diploma or equivalent

Job description

As a Spa Coordinator, you are the first and last impression for each guest who enters the spa, delivering a memorable and enjoyable experience that reflects the Woodhouse brand. Your role supports the spa manager, therapists, and guests to ensure service excellence.

Responsibilities

• Serve as a steward of the Woodhouse brand and maintain brand standards.
• Provide primary support for the spa manager, therapists, and guests.
• Answer incoming calls, schedule appointments, provide service recommendations, and collect payments.
• Partner with therapists to increase guest retention and retail sales by scheduling future appointments during checkout and promoting recommended products.
• Educate guests on the entire Woodhouse experience, including warm welcomes, locker room introductions, and seamless service.
• Drive service and retail sales awareness by educating guests about products and services.
• Keep track of small details that personalize the experience, such as a guest’s favorite drink or special occasions.
• Maintain regular and consistent attendance and work cooperatively with team members and managers.
• Adhere to all company policies and procedures.
• Be available to work weekends and holidays, including Saturdays and Sundays.

Additional Duties

• Offer customized massage services and luxurious body treatments within the spa environment.
• Maintain a clean, orderly, and sanitized environment for guests and staff.

Qualifications

• High school diploma or equivalent required.
• Ability to work in a fast‑paced environment while maintaining professionalism.
• Ability to pivot and navigate change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar front‑office operation.
• Comfort with driving company sales goals and initiatives.
• Proficiency in English (reading, writing, and speaking).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.

Physical Demands

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

Benefits

• Paid continuing education and licensure support.
• Sign‑on bonus upon joining the team.
• Flexible scheduling to meet work‑life balance needs.
• Employee recognition program and rewards.
• Team‑building activities with peers.
• Employee discounts on spa services and products.

Classification: Full‑Time.