Spa Concierge

The Woodhouse Spas Corporation; Cleveland (OH); On-site; Full time

Benefits offered by this job

401(k) matching

Competitive salary

Dental insurance

Health insurance

Paid time off

Employee discounts

Job summary

A leading spa franchise in Cleveland is seeking a Spa Coordinator to provide exceptional service to guests. This role requires a high school diploma, customer service experience, and the ability to maintain professionalism in a fast-paced environment. You will play a crucial role in ensuring an inviting atmosphere, scheduling appointments, and driving guest satisfaction through personalized service. Full-time availability is required, including weekends and holidays.

Qualifications

• Ability to work in a fast-paced environment and maintain professionalism.
• Comfortable interacting with guests in a spa setting.
• Previous customer service and telephone reservations experience.

Responsibilities

• Ensure that every guest has a friendly and memorable experience.
• Serve as primary support for the spa’s manager and guests.
• Drive service and retail sales/awareness by educating guests.

Skills

Customer service

Communication

Leadership

Change management

Computer proficiency

Education

High school diploma or equivalent

Tools

Book4Time software

Job description

Benefits:

• 401(k) matching
• Competitive salary
• Dental insurance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance
• Wellness resources

About Woodhouse Spa:

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self‑care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa. With 86 locations nationwide, they are the gold standard of neighborhood spas, powered by their commitment to an unparalleled spa experience that focuses on total well‑being. For more information visit them at woodhousespas.com.

As a Spa Coordinator, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations. Your role is pivotal in ensuring that every guest's experience is memorable and enjoyable from start to finish.

Primary Responsibilities:

• Being a steward of the Woodhouse brand.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Ensures that every guest has a friendly, inviting, and memorable experience.
• Serves as primary support for the spa’s manager, therapists, and guests.
• Answers incoming calls, and listens to our guests’ needs to schedule appointments or provide service recommendations and collect payment for services.
• Partners with the therapists to increase their guest retention and retail sales by scheduling the guest’s next appointment during checkout and promoting the recommended products.
• Educates guests on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities and helping them to have a seamless experience.
• Drives service and retail sales/awareness by educating guests on products and services.
• Remembers the small details that make Woodhouse Spa special - guest's favorite drink, a warm neck wrap, and/or personal information like birthdays and anniversaries.
• Must be able to work weekends and some holidays.
• Must comply with all company policies and procedures.

Regular and consistent attendance is required to perform the essential functions of this position. Must be able to work well with other Team Members, Managers, and interact with our guests. Must have the flexibility to work Sundays.

Qualifications:

• High school diploma or equivalent required.
• Ability to work in a fast‑paced environment and maintain professionalism.
• Ability to pivot and navigate through change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar role or front‑office operations.
• Comfort level with driving company sales goals and initiatives.
• Proficiency in English language (reading, writing, and verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills (for daily closing procedures).

Spa Concierge

Classification: Full‑Time

• Familiarity with Book4Time software preferred.

In this position, you will:

• Be a steward of the Woodhouse brand and Woodhouse standards.
• Offer customized massage services and luxurious body treatments.
• Have access to a clean, orderly, and sanitized environment.

Physical Demands:

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.