Spa Concierge

The Woodhouse Day Spa - Charlotte; Lafayette (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Paid continuing education

Sign-on bonus

Flexible scheduling

Employee discounts on spa services

Team-building activities

Job summary

The Woodhouse Day Spa - Charlotte is seeking a Spa Coordinator to deliver memorable guest experiences and support our spa team. Responsibilities include scheduling appointments, providing service recommendations, and maintaining brand standards. The ideal candidate will have customer service experience, leadership skills, and proficiency in English.

This full-time position offers a flexible schedule and a range of benefits, including paid continuing education and employee discounts. Join our team and contribute to our commitment to service excellence!

Qualifications

• Ability to work in a fast-paced environment while maintaining professionalism.
• Ability to interact comfortably with guests in a spa setting.
• Ability to pivot and navigate change management.

Responsibilities

• Serve as a steward of the Woodhouse brand and maintain brand standards.
• Provide primary support for the spa manager, therapists, and guests.
• Drive service and retail sales awareness by educating guests about products and services.

Skills

Customer service experience

Leadership experience in a front-office operation

Proficiency in English

Computer proficiency

Basic accounting skills

Education

High school diploma or equivalent

Job description

As a Spa Coordinator, you are the first and last impression for each guest who enters the spa, delivering a memorable and enjoyable experience that reflects the Woodhouse brand. Your role supports the spa manager, therapists, and guests to ensure service excellence.

Responsibilities

• Serve as a steward of the Woodhouse brand and maintain brand standards.
• Provide primary support for the spa manager, therapists, and guests.
• Answer incoming calls, schedule appointments, provide service recommendations, and collect payments.
• Partner with therapists to increase guest retention and retail sales by scheduling future appointments during checkout and promoting recommended products.
• Educate guests on the entire Woodhouse experience, including warm welcomes, locker room introductions, and seamless service.
• Drive service and retail sales awareness by educating guests about products and services.
• Keep track of small details that personalize the experience, such as a guest’s favorite drink or special occasions.
• Maintain regular and consistent attendance and work cooperatively with team members and managers.
• Adhere to all company policies and procedures.
• Be available to work weekends and holidays, including Saturdays and Sundays.

Additional Duties

• Offer customized massage services and luxurious body treatments within the spa environment.
• Maintain a clean, orderly, and sanitized environment for guests and staff.

Qualifications

• High school diploma or equivalent required.
• Ability to work in a fast‑paced environment while maintaining professionalism.
• Ability to pivot and navigate change management.
• Comfortable interacting with guests in a spa setting.
• Leadership experience in a similar front‑office operation.
• Comfort with driving company sales goals and initiatives.
• Proficiency in English (reading, writing, and speaking).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.

Physical Demands

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

Benefits

• Paid continuing education and licensure support.
• Sign‑on bonus upon joining the team.
• Flexible scheduling to meet work‑life balance needs.
• Employee recognition program and rewards.
• Team‑building activities with peers.
• Employee discounts on spa services and products.

Classification: Full‑Time.