Future Opening: Spa Concierge

Woodhouse Spa - Cedar Park; Lafayette (LA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Paid time off

Job summary

Woodhouse Spa - Cedar Park in Lafayette, Louisiana, is seeking a full-time Spa Coordinator to enhance the guest experience. In this role, you will be the first and last impression for guests, supporting spa management and ensuring a welcoming atmosphere.

Ideal candidates should possess a high school diploma and demonstrate strong customer service skills, with a proficiency in English. This position offers a flexible schedule, with specific benefits varying by location.

Qualifications

• Ability to work in a fast‑paced environment while maintaining professionalism.
• Comfortably interacting with guests in a spa setting.
• Previous customer service and telephone reservations experience.

Responsibilities

• Being a steward of the Woodhouse brand.
• Serving as primary support for the spa’s manager and guests.
• Answering incoming calls and scheduling appointments.

Skills

Customer service

Fast-paced environment

Leadership experience

English proficiency

Computer proficiency

Basic accounting skills

Education

High school diploma or equivalent

Job description

Benefits

• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off

Projected open date: October 2026

About Woodhouse Spa

Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self‑care. Offering signature massages, facials, body treatments, rituals and more, they provide guests a holistic approach to wellness that lasts long after they leave the spa.

As a Spa Coordinator, you are the first and last impression for each guest who enters the spa, making you a critical team member in delivering service that exceeds expectations.

Primary Responsibilities

• Being a steward of the Woodhouse brand.
• Serving as primary support for the spa’s manager, therapists, and guests.
• Ensuring that every guest has a friendly, inviting, and memorable experience.
• Answering incoming calls, scheduling appointments, providing service recommendations, and collecting payment for services.
• Partnering with therapists to increase guest retention and retail sales by scheduling follow‑up appointments during checkout and promoting recommended products.
• Educating guests on the Woodhouse experience including warm welcome, locker room and amenity introduction, and creating a seamless experience.
• Driving service and retail sales awareness by educating guests on products and services.
• Remembering small details that make Woodhouse Spa special – guest’s favorite drink, special treatments, birthdays, anniversaries.
• Working weekends, some holidays, Saturdays/Sundays, and maintaining flexibility.
• Complying with all company policies and procedures and maintaining attendance.
• Working well with team members, managers, and guests.

Qualifications

• High school diploma or equivalent.
• Ability to work in a fast‑paced environment while maintaining professionalism.
• Ability to pivot and navigate through change management.
• Comfortably interacting with guests in a spa setting.
• Leadership experience in a similar role or front‑office operations.
• Accountability for driving company sales goals and initiatives.
• Proficiency in English (reading, writing, verbal).
• Computer proficiency.
• Previous customer service and telephone reservations experience.
• Basic accounting skills for daily closing procedures.

In This Position, You Will

• Be a steward of the Woodhouse brand and standards.
• Offer customized massage services and luxurious body treatments.
• Work in a clean, orderly, and sanitized environment.

Physical Demands

• Ability to stand and bend over for extended periods.
• Ability to lift up to 45 lbs.

Classification

Full‑time

Specific benefits vary by location.