Spa Concierge

Woodhouse Spa - Cedar Park; Birmingham (AL); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Employee discounts

Health insurance

Paid time off

Competitive pay and incentive programs

Paid vacation for full-time employees

Job summary

Woodhouse Spa - Cedar Park is seeking dedicated Full Time and Part Time Spa Concierges to provide exceptional guest service. You'll be responsible for welcoming guests, educating them on the Woodhouse experience, and ensuring a clean, safe environment.

This role includes various benefits such as health insurance, 401(k) matching, and a competitive pay range of $15.00 - $18.00 per hour. Join our team and be a part of an enriching experience!

Qualifications

• Experience in guest service roles is preferred.
• Ability to educate guests about the services offered.
• Strong communication skills required.

Responsibilities

• Provide personal attention from the time the guest arrives.
• Educate guests on the services and amenities.
• Ensure a clean and welcoming environment.

Skills

Guest service

Communication

Attention to detail

Job description

Position Overview

We are hiring Full Time and Part Time Spa Concierge.

As a Spa Concierge, you will provide personal attention from the time the guest walks through the door, educate guests on the Woodhouse experience, answer the phone with a smile, represent the brand ensuring a clean, safe environment, remember personal details, and serve as backup for the leadership team.

Responsibilities

• Provide personal attention from the time the guest walks through the door.
• Educate guests on the Woodhouse experience including a warm welcome, locker room and amenities, and ensuring a seamless experience.
• Answer the phone with a smile each and every time.
• Act as the brand ambassador, ensuring the guest enters a clean, safe place with appropriate lighting, music, and scent.
• Remember small details that make The Woodhouse special such as guest’s favorite drink or personal details (birthdays, anniversaries).
• Serve as backup for the leadership team, ensuring operations run smoothly when leaders attend to larger matters.

Benefits

• 401(k) matching
• Company parties
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Competitive pay and incentive programs
• Blue Cross health and dental insurance (50%)
• Paid vacation for full‑time employees
• Generous discounts and opportunities to enjoy services and products
• "The Woodhouse Way" paid training program
• Working in a new state‑of‑the‑art facility

Compensation

$15.00 - $18.00 per hour.

EEO Statement

The Woodhouse Day Spa is an equal opportunity employer and is a drug‑free and smoke‑free workplace.