Spa Concierge

The Woodhouse Day Spa - Fort Wayne; Fort Wayne (IN); On-site; Full time

Benefits offered by this job

Competitive Pay and Incentive programs

Paid vacations for full time employees

Generous discounts

Paid training program

Employee discounts

Job summary

A leading day spa is seeking a Spa Concierge to provide exceptional guest experiences in Fort Wayne, Indiana. Responsibilities include welcoming guests, educating them about services, and ensuring a memorable and clean environment. The ideal candidate has a passion for customer service and attention to detail, with benefits including competitive pay, vacation, and training programs. Join a team that values excellence in providing luxury services.

Qualifications

• Excellent customer service skills.
• Ability to create memorable guest experiences.
• Strong communication skills.
• Attention to detail and personal engagement.

Responsibilities

• Provide the ultimate guest experience.
• Educate guests about services.
• Ensure a clean and inviting atmosphere.
• Serve as back up for leadership.

Job description

Want to work at America’s BEST day spa?

Ready to do what you love?

Ready to make a difference and be an important part of our Team?

Come join The Woodhouse Day Spas, voted America’s best day spa in 2012 and 2013 by American Spa Magazine!

We are hiring for Full Time and Part Time Spa Concierge.

At The Woodhouse, we value our team members and strive for excellence with every guest experience.

Share with us your unique talents and professionalism and in return, we will train you in “The Woodhouse Way” providing you with the tools, knowledge, and intention that will help you deliver the best guest experience each and every time.

The Woodhouse Day Spa is the leader in affordable luxury. The willingness to serve and the ability to deliver are the core of our company’s mantra.

Responsibilities:

• Makes the magic happen by providing the ultimate guest experience and invoking guest delight!
• Provides personal attention from the time the guest walks though the door
• Educates the guest on the Woodhouse experience including a warm welcome, introduction to our locker room and amenities, and helping them to have a seamless experience
• Answers the phone with a smile each and every time
• Is the brand ambassador, making sure the guest enters a clean, safe place with just the right lighting, music and scent to ensure that memorable experience
• Remembers the small things that make The Woodhouse special--the guest’s favorite drink, the warm inviting neck wrap, personal details such as birthdays and anniversaries
• Serves as back up for the leadership team, when they are busy taking care the “big stuff”, you always make sure things are running smoothly

Benefits:

• Competitive Pay and Incentive programs
• Paid vacations for full time employees
• Generous discounts and opportunities to enjoy services and products
• “The Woodhouse Way” paid training program
• Working in a new state of the art facility
• Employee discounts

The Woodhouse Day Spa is an Equal Opportunity Employer and is a drug free and smoke free workplace.