Spa Associate/Front Desk

Hand & Stone Massage and Facial Spa; Bothell (WA); On-site; USD 21,000 - 26,000; Part time

Benefits offered by this job

Bonus perfromance based

Employee discounts

Free uniforms

Wellness resources

Job summary

Hand and Stone Massage and Facial Spa in Bothell, WA seeks a part-time Spa Associate to deliver outstanding guest experiences at the front desk. You will manage check-ins/outs, answer calls, schedule appointments, and assist with membership sales and product upsells.

The role offers paid training, a friendly team environment, and opportunities to earn commissions and bonuses while providing excellent service.

Qualifications

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.

Responsibilities

• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.
• Perform other duties as assigned by management.

Skills

Customer service

Front desk

Sales

Team player

Job description

Hand and Stone is seeking for a part-time Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING!

Looking to fill 1 opening shift and 3 mid-shifts (Sunday, Monday, Wednesday, and Friday).

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Wellness resources

Position Requirements:

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.
• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.
• Perform other duties as assigned by management.

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Professional and safe work environment
• Paid training
• 1 free service per month
• 30% off all spa retail product
• Individual and team contests
• Company logo wear and name tag provided

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.