Spa Sales Associate

Hand & Stone Massage and Facial Spa; Matthews (NC); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Employee discounts

Flexible schedule

Free food & snacks

Training & development

Contests

Job summary

Hand & Stone Massage and Facial Spa in Matthews, NC is seeking a Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is outstanding.

The role involves greeting guests, answering phones, booking appointments, selling memberships and gift cards, promoting wellness benefits, and maintaining a professional, clean work environment. Competitive hourly wage with commissions and bonuses, flexible schedules, and employee discounts are offered.

Qualifications

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Follow proper filing procedures/file maintenance.
• Promote health/wellness benefits of massage therapy.
• Maintain a professional and clean work environment & appearance.
• Positive, energetic attitude.
• Team player.
• Perform various other duties as assigned.

Responsibilities

• Greet and assist members/guests upon arrival.
• Answer phones and book appointments.
• Sell memberships, gift cards and upgrades.
• Maintain filing procedures and records.
• Promote wellness benefits of massage therapy.
• Maintain a professional and clean work environment.
• Be a positive, energetic team member.
• Perform additional duties as assigned.

Skills

Customer service

Guest greeting

Sales & upselling

Multitasking

Team player

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Employee discounts
• Flexible schedule
• Free food & snacks
• Training & development

Hand and Stone is seeking a Spa Sales Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING!

The primary Qualifications and Requirements of this role include, but are not limited to:

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Employee rewards program/employee referral bonus
• Contests

Job Requirements:

• Knowledge of Microsoft Office application, Spa Software (will train) and basic accounting principles.
• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.