Spa Associate/Front Desk

Hand & Stone Massage and Facial Spa; Mill Creek (WA); On-site; USD 2,480,000 - 2,549,000; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Wellness resources

Job summary

Hand & Stone Massage and Facial Spa in Mill Creek, WA is seeking a part-time Spa Associate to join our front desk team. You will ensure a welcoming guest experience, process check-ins/outs, and support scheduling and payments.

This role includes selling memberships and spa products, educating guests on services and promotions, maintaining client files, and keeping the lobby clean and professional. Flexible shifts are available, with opportunities to grow within a friendly, customer-focused

Qualifications

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.
• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.

Responsibilities

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.
• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.
• Perform other duties as assigned by management.

Skills

Customer service

Front desk operations

Sales

Scheduling

Cash handling

Communication

Job description

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Wellness resources

Hand and Stone is seeking for a part-time Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! Looking to fill 1 opening shift and 3 mid-shifts (Sunday, Monday, Wednesday, and Friday).

Position Requirements

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.
• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.
• Perform other duties as assigned by management.

What's in it for you?

• Hourly wage plus commissions and bonuses
• Professional and safe work environment
• Paid training
• 1 free service per month
• 30% off all spa retail product
• Individual and team contests
• Company logo wear and name tag provided

Compensation: $18.00 - $18.50 per hour

At Hand and Stone, Opportunity Knocks.

Over 500 locations open across the U.S.

We have opportunities for Massage Therapists, Estheticians, Spa Managers and Spa Associates at all stages of their careers. Full Time, Part Time we can provide the perfect fit with FLEXIBLE schedules.

Hand & Stone's focus is on creating an experience that exceeds our guests’ expectations. We treat every guest & employee with respect. We know if you have happy employees, you will have happy clients. Become part of the team and you'll see that for yourself.

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.