Spa AssociateFront Desk

Hand & Stone - 1018 164st St SE - Mill Creek, WA; Mill Creek (WA); On-site; USD 21,000 - 30,000; Part time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Wellness resources

Job summary

Hand and Stone is seeking a part-time Spa Associate to ensure an outstanding guest experience at our Mill Creek location. You will fill 1 opening shift and 3 mid-shifts (Sunday, Monday, Wednesday, and Friday) and be a critical link in delivering high-quality service.

You will provide exceptional customer service, handle check-ins/outs, manage schedule changes, promote memberships and retail, educate guests on services, and keep files and payments accurate.

Qualifications

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.
• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.
• Perform other duties as assigned by management.

Skills

Customer service

Front desk

Sales

Communication

Job description

Benefits:

Bonus based on performance

Employee discounts

Free uniforms

Wellness resources

Hand and Stone is seeking for a part-time Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! Looking to fill 1 opening shift and 3 mid-shifts (Sunday, Monday, Wednesday, and Friday).

Position Requirements:

• Provide excellent customer service and create a welcoming experience for all members and guests.
• Check in/out guests professionally and efficiently.
• Answer incoming calls, schedule appointments, and assist with appointment changes and cancellations.
• Sell memberships, gift cards, upgrades, and retail products.
• Educate guests on services, promotions, and membership benefits.
• Maintain accurate and detailed client files, forms, and notes.
• Process payments and transactions accurately.
• Maintain a clean, organized, and professional front desk and lobby.
• Communicate effectively with service providers and management.
• Complete general spa tasks during downtime, including laundry, restocking, cleaning, and organization.
• Maintain a positive, energetic, and professional attitude.
• Be dependable, punctual, detail-oriented, and a strong team player.
• Perform other duties as assigned by management.

What’s in it for you?

Hourly wage plus commissions and bonuses

Professional and safe work environment

Paid training

1 free service per month

30% off all spa retail product

Individual and team contests

Company logo wear and name tag provided

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.