Spa Sales and Customer Service Associate

Hand & Stone - 2454 Lafayette Rd - Portsmouth, NH; Portsmouth (NH); On-site; USD 20,664 - 27,552; Part time

Benefits offered by this job

Hourly wage plus commissions and bonuses

Flexible schedules

Employee discounts

Employee rewards program

Contests

Job summary

A leading spa chain in Portsmouth is seeking a Spa Associate to ensure outstanding customer experiences. In this role, you will provide excellent service, greet guests, manage appointments, and maintain a clean work environment. Essential qualifications include great communication skills and the ability to handle stressful situations. The position offers an hourly wage plus commissions, flexible schedules, and employee discounts, making it an excellent opportunity for those passionate about wellness and customer service.

Qualifications

• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease.

Responsibilities

• Provide excellent customer service to members/guests.
• Welcome and greet members/guests upon arrival.
• Answer phones, book appointments, sell memberships, gift cards and upgrades.
• Promote health/wellness benefits of massage therapy.
• Maintain a professional and clean work environment.

Skills

Excellent customer service skills

Good verbal and written communication

Ability to handle stressful situations

Positive attitude

Team player

Job description

Overview

Hand and Stone is seeking for a Spa Associate. You are a critical link in ensuring that our customers' experience in our spa is nothing other than OUTSTANDING! The primary Qualifications and Requirements of this role include, but are not limited to:

Responsibilities

• Provide excellent customer service to members/guests
• Welcome and greet members/guests upon arrival
• Answer phones, book appointments, sell memberships, gift cards and upgrades
• Follow proper filing procedures/file maintenance
• Promote health/wellness benefits of massage therapy
• Maintain a professional and clean work environment & appearance
• Positive, energetic attitude
• Team player
• Perform various other duties as assigned

What’s in it for you?

• Hourly wage plus commissions and bonuses
• Flexible schedules
• Professional and safe work environment
• Employee discounts
• Employee rewards program/employee referral bonus
• Contests

Job Requirements

• Excellent personal appearance, good verbal and written communication skills.
• Ability to handle stressful situations professionally and multitask with ease all while focusing on the guest

EEO statement

I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.