Solutions-Oriented Customer Care Rep – Tech & Billing

Spectrum Community Solutions; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Spectrum Community Solutions is seeking a customer service professional to help customers with Video, Internet, and Voice services. You will troubleshoot issues, activate accounts, and handle billing while aiming to upsell where appropriate.

Ideal candidates will have call-center experience, strong communication, and a proactive approach to solving problems. This on-site role offers exposure to Spectrum products and a pathway to grow within the company.

Qualifications

• High school diploma or equivalent.
• Customer service and sales or retention experience.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair.
• Proficiency in billing systems.
• Strong verbal and written communication skills.
• Complex problem solving abilities.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long‑term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Skills

Customer service

Phone support

Troubleshooting

Microsoft Office

Account management

Communication

Problem solving

Attention to detail

Multitasking

Billing systems

Education

High school diploma

Tools

Microsoft Office Suite

Intranet navigation

Job description

Spectrum Community Solutions is seeking a customer service professional to help customers with Video, Internet, and Voice services. You will troubleshoot issues, activate accounts, and handle billing while aiming to upsell where appropriate.

Ideal candidates will have call-center experience, strong communication, and a proactive approach to solving problems. This on-site role offers exposure to Spectrum products and a pathway to grow within the company.