Community Solutions Customer Service Representative I

Charter Communications, Inc.; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

Spectrum is seeking a customer service professional to guide customers through Spectrum’s Community Solutions products and services. You will resolve inquiries, troubleshoot Video, Internet and Streaming issues, and manage activations and billing with a focus on building lasting relationships.

Ideal candidates will leverage product knowledge to suggest upgrades, handle orders, and support sales goals while delivering excellent service in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Customer service and sales or retention experience.
• Ability to read, write, speak and understand English.
• Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice.
• Proficiency with billing systems.
• Strong communication and problem-solving skills.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools.
• Manage account activation, maintenance and billing concerns through thoughtful phone support.
• Recommend upgrades and solutions based on customer needs to enhance product value.
• Process orders and navigate account management systems for new sales and account updates.
• Facilitate escalations and determine if field visits are needed for complex issues.
• Contribute ideas to improve the customer experience and build long-term relationships.
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings.

Skills

English proficiency

Product knowledge

Billing systems

Verbal and written communication

Problem solving

Multitasking

Customer service mindset

PC skills / MS Office

Education

High school diploma or equivalent

Job description

Job Summary

Imagine making a real difference for customers by guiding them through Spectrum’s Community Solutions products and services. If you thrive on solving problems and enjoy helping others, this customer service role offers an opportunity to build lasting relationships while expanding your knowledge of technology and account management. Your expertise and positive approach will directly influence customer satisfaction and strengthen Spectrum’s reputation.

Responsibilities

How You’ll Make an Impact

• - Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum’s diagnostic tools
• - Manage account activation, maintenance and billing concerns through thoughtful phone support
• - Recommend upgrades and solutions based on customer needs to enhance product value
• - Process orders and navigate account management systems for new sales and account updates
• - Facilitate escalations and determine if field visits are needed for complex issues
• - Contribute ideas to improve the customer experience and build long-term relationships
• - Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Working Conditions

• - Office environment with various schedules including holidays

Qualifications

What You’ll Bring to Spectrum

Required Qualifications

Education

• - High school diploma or equivalent

Experience

• - Customer service and sales or retention experience

Skills

• - Ability to read, write, speak and understand English
• - Knowledge of Spectrum products and troubleshooting for Video, Internet and Voice repair
• - Proficiency in billing systems
• - Strong verbal and written communication skills
• - Complex problem solving abilities
• - Quick thinking, goal orientation, ambition and determination
• - Strong follow-up, accuracy, multitasking and attention to detail
• - Positive phone demeanor and excellent customer service
• - Ability to use personal computer, relevant software including Microsoft Office Suite and intranet navigation

Preferred Qualifications

Experience

• - 1+ years working in cable operations or telecommunications call center